Associate Director Business Process- Dublin & Letterkenny, Ireland

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

As a Fortune 5 business, we’re one of the world’s leading healthcare companies. There are no limits here on the resources you’ll have or the challenges you’ll encounter. We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With a continued record of growth and stability, we’re on the constant lookout for fresh talent to join our expanding teams.

The Associate Director will partner with Payment Integrity business units to build scalable solutions to business problems. The role requires solid collaboration with internal and external partners to meet Operational Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), monitor partner performance, report out to Leadership on Partner performance, support expansion / growth and support technology teams in building sophisticated dashboards which solve complex business problems with a data driven approach. The successful candidate will contribute to creating and maintaining clear strategic vision.

As an Associate Director, you will be responsible for evaluation, implementation, and monitor internal and external Vendor Performance.

This is an exciting role in which the individual will have an opportunity to directly partner with executive level business champions to identify, evaluate and deploy new and existing capabilities that create value and address affordability for our members.

Schedule: This is a full-time position with standard working hours of Monday – Friday, 9am – 5pm.

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny office and telecommuting from a home-based office in a hybrid work model.

Primary Responsibilities of the Associate Director Business Process:

• As an Associate Director, you will be responsible for Operations Excellence and initiatives that will require strategic thinking, strong relationship building and advanced problem-solving skills and will need to act as a leader providing direction on different business approach

• Communicate progress and results for their area of responsibility to UHCPI Leadership, Optum and external partners

• The individual will need to have the capabilities to convert business statistic to tangible and actionable initiatives that directly impact Provider experience or Operations along with the ability to identify risks to the business

• Articulate vision and capability roadmaps, challenge the status quo and provide alternative solutions. Throughout this process, you will need to gather multiple viewpoints, listen for understanding, seek clarifications, and provide alternatives to achieve objectives as a leader

• Continuously identify and implement process improvements to enhance the efficiency and effectiveness of the Waste and Error Program

• Utilize data and analytics to monitor KPIs and make data-driven decisions to improve operations

• Identify, lead specific strategic projects/initiatives while also keeping track of all initiatives within the overall strategy

• Conduct reviews and joint goal planning sessions with Partners on Operations and associated initiatives

• Building, and promoting relationships with Business Operations Leaders

• Collaborating with peer teams (Data analysts, Project Management, Product Management, Operations Leaders)

• Provide project direction and performance feedback to Leadership as appropriate

• Anticipate customer needs, proactively develop & deliver solutions to meet them, report out appropriately

You will be rewarded and recognised for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications of the Associate Director Business Process:

• Bachelor’s Degree with relevant experience in Operations management, performance monitoring, change management and building strategy or equivalent experience

• Solid communication skills and experience communicating at Senior Leadership levels

• Demonstrated effective project ownership, management, drive & delivery

• Stakeholder management experience, dealing with multiple stakeholders, and forming effective partnerships

• Solid business acumen, with the ability to strategically consult with the business

• Demonstrated ability to communicate ideas clearly and concisely in writing and orally to individuals and groups

• Proven extensive operations experience in management / leadership role

• Extensive experience of developing strong relationships at different levels of the business

• Extensive experience of being able to monitor departments goals

Preferred Qualifications of the Associate Director Business Process:

• Knowledge of US Insurance/Healthcare industry

• Experience with Payment Integrity business or Healthcare Financial Services

• Experience in healthcare industry, either from a pharmaceutical or consulting background.

• Significant experience in data analytics, ideally with experience working with healthcare-related data (e.g. medical claims) or in Business Operations environment

• Identifying and driving Innovation, or related functions

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2025 Optum Services (Ireland) Limited. All rights reserved.

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