Explore opportunities at Atrius Health, part of the Optum family of businesses. We’re an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together.

As the Clinical Pharmacy Support Assistant II, you are an integral member of a medical team and is dedicated to delivering excellent customer service and strengthening the patient/clinician relationship.

Primary Responsibilities:

• Leadership & Training: Serves as a role model for support staff, trains new hires, and may assist with interviewing, onboarding, and leading daily huddles
• Advanced Administrative Support: Performs high-level tasks including data collection for reports, managing follow-ups, and developing departmental procedures

• Scheduling & Coordination: Manages Clinical Pharmacy referrals, appointment scheduling, provider templates, and patient outreach for rescheduling

• Customer Service Excellence: Resolves complex service issues, advocates for patients, and ensures smooth communication across departments and external partners
• Operational Support & Projects: Participates in care improvement initiatives, provides backup coverage, and fulfills Clinical Pharmacy Support Assistant I responsibilities

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of experience in a clinical setting
• 1+ years as a Clinical Pharmacy Support Assistant (a bachelor’s or associate degree may be substituted for one year of experience)
• Proven ability to respond knowledgeably to a wide range of patient issues
• Solid technical proficiency in Microsoft Office, scheduling software and electronic medical records systems (Epic or equivalent)

Preferred Qualifications:

• Associate’s degree in medical office administration program
• Proven solid problem solving and complex patient management skills
  

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.