Department

CSL UChicago Dining Facilities

About the Department

About The Unit: UChicago Dining is a department formed to administer all foodservice contracts between campus entities (clients) and the University. It serves as communications conduit between contractor and client, and as the primary contact for all 'One Card' dining initiatives and dining program maintenance. UChicago Dining coordinates all proposed feasibility analysis, remodeling and new projects in conjunction with Facilities Services, the Campus Architect and client organizations. The above statements are intended to describe the general nature and level of the work being performed by the person assigned to this job.

Job Summary

The University of Chicago is seeking an individual with a professional attitude, operational experience, the ability to use technology and systems to create efficiencies, but most importantly, a mindset focused on supporting efficient client and contractor relations. Excellent time management, follow-through, and professional communication are necessary in this role. The person will report to the Associate Director of Facilities, Operations and Services and will assist in ensuring vendor contract compliance, quality assurance, culinary excellence, customer service, and systematic verification of the implementation of best practices in dining by the vendor.

Responsibilities

• Assist the Associate Director in all facets (i.e. planning, compliance, execution and analysis) of Project Management (i.e. reconfigurations, remodel, and new building projects).

• Assist the Dining Operations team by managing the department’s sub-access to the Asset Management System (Currently Maximo) and CBord.

• Assist the Dining Operations team with the process of communicating, monitoring and discerning needs for escalation of submitted Service Requests, Work Orders, maintenance and inventory.

• Manage the oversight and coordination of the budget and allocation of funds for the Recognized Student Organization (RSO) by maintaining the weekly, quarterly and yearly reconciliation of the Recognized Student Catering Fund Budget.

• Manage all administrative duties associated with the Recognized Student Catering Fund Budget. (i.e. website, correspondence, menu changes and or updates & etc.).

• Provide designated quarterly and annual departmental progress reports to Directors.

• Utilize contract between UChicago Dining and vendor representative to assist in the monitoring of contract compliance (3rd party vendors and etc.) and assist in providing culinary oversight. Ensure vendors have appropriate equipment, inventory, and resources, ensures operating standards are met per contract.

• Assist the department with providing safety, sanitation, and quality assurance oversight of additional locations (Booth School, Lab Schools, and Student Run Cafes) or any designated location by the Department of Environmental Health & Safety or any directive by senior University administration.

• Manage and organize the Master Operations Team Shift Coverage Monthly Calendar. Ensure all shifts are adequately covered by coordinating with team members and addressing scheduling conflicts.

• Coordinate schedule with Dining Operations Associate(s) to provide oversite and assistance to the dining locations, primarily on nights and weekends.

• Assist with the vendor’s Externship Programs for Culinary, Pastry, Baking, and Hospitality.

• Visit all dining locations at least once a week to assess, monitor, and ensure the maintenance of industry compliance standards and provide observations in a weekly report.

• Keep abreast of new concepts, practices, and trends in food service technology as they relate to institutions of higher education. Attend functions and events internally and externally to network on and off campus for future departmental development.

• Supervises support staff who assist with knowledge management, document management, performance management, and quality management.

• Supervises employees that track operational, transactional, performance, and compliance reporting to provide reports to leadership.

• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include a college or university degree in related field or an equivalent combination of education and experience.

Work Experience:

Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

Certifications:

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Preferred Qualifications

Experience:

• Five to seven years work experience in food or culinary services including restaurants, fast food, catering services, institutional services.

• Food service management experience in a contract-services, healthcare, campus dining, or high-volume hospitality environment.

• A culinary background.

Certifications:

• ServSafe® certified (Current).

• City of Chicago Certified Foodservice Manager.

Preferred Competencies

• Maintain a professional relationship with all coworkers, vendor representatives, supervisors, managers, and customers.

• Willingness to be open to learning and growing.

• Maintains high standards for work areas and appearance.

• Maintains a positive attitude.

• A results-driven mindset that enjoys working hands-on to support the team.

• Proven ability to prioritize tasks and exhibit flexibility to take on additional responsibilities as needed.

• Proficiency with Windows based computers, including the Microsoft Office Suite (Word, Excel, PowerPoint, Publisher, and Outlook).

• Excellent oral and written communication skills.

• Excellent organizing skills, detail oriented, focused, proficiency in time management.

• Intermediate knowledge of Project Management.

Working Conditions

• Flexibility in scheduling: shift could be weekdays, nights, and weekends.

• Eating at the various dining venues of UChicago Dining is a requirement of this position.

• Ability to bend, crouch, or sit.

• Ability to stand, sit, or walk for 4 hours or more.

• This position requires quite a bit of walking to assess the dining operations at venues across campus.

Application Documents

• Resume (required)

• Cover Letter (preferred)

Job Family

Customer Service & Sales

Role Impact

People Manager

Scheduled Weekly Hours

37.5

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Pay Rate Type

Salary

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FLSA Status

Exempt

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Pay Range

$68,000.00 - $75,000.00

The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible

Yes

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.

Posting Statement

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.