Department

Booth Facilities 1

About the Department

The University of Chicago Booth School of Business is the second-oldest business school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline-based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges.

Chicago Booth has the finest set of facilities of any business school in the world. Each of the four campuses (two in Chicago, one in London, and one in Hong Kong) reflects the architectural traditions of its environs while offering a state-of-the-art learning environment.

Chicago Booth is proud to claim:
-an unmatched faculty.
-degree and open enrollment programs offered on three continents.
-a global body of nearly 56,000 accomplished alumni.
-strong and growing corporate relationships that provide a wealth of lifelong career opportunities.

As part of the world-renowned University of Chicago, Chicago Booth shares the University's core values that shape the distinctive intellectual culture. At Booth, they constantly question and test ideas, and seek proof. This extraordinarily effective approach to business leads to new ideas and innovative solutions. Seven of the Booth faculty members have won Nobel Prizes for these ideas - the first business school to achieve this accomplishment.

For more information about the University of Chicago Booth School of Business, please visit: http://www.chicagobooth.edu/.

Job Summary

The Senior Associate Director role is pivotal in overseeing building services, security systems, and telecommunications processes across Chicago Booth facilities, with a primary focus on operations in Chicago and potential involvement internationally. The position emphasizes leadership, collaboration, mentorship, and strategic process optimization to ensure seamless integration of workflows and exceptional service delivery to faculty, staff, and students. By driving innovation, improving operational efficiencies, and fostering a culture of professional growth, this role plays an integral part in supporting the vision and mission of Chicago Booth.

Responsibilities

• Supervises the automated key control system, overseeing issuance, programming, and tracking of all keys and access badges, both physical and electronic.
• Attends advanced training sessions to deepen expertise in security systems, such as Genetec and Cboard, and assists in developing and implementing system-wide enhancements for optimized workflows.
• Strengthens collaboration with University representatives on leveraging security systems effectively.
• Manages telecommunication, domestic and international, and voice communications services for Chicago Booth. Booth Coordinator with Booth departments and the University Telecom Group, Chicago Booth communication (ITS) office, to provide paging technologies, cellular communications, and telecommunication services, including new service and voice mail.
• Oversees upgrades to phone systems and business center website platform, fostering technological evolution.
• Organizes, arranges, and delivers required training for end users to best take advantage of telecommunication and voice communication solutions.
• Provides backup for the Senior Associate Director of Building Safety, Security, and Engineering by offering operational support as required.
• Assists in the creation and rollout of building safety protocols and emergency procedures in collaboration with University Police and Safety and Security officials.
• Monitors and optimizes work order processes, including trend analysis, system utilization, and training staff on new work order systems.
• Creates user-friendly procedures to enhance responsiveness and consistency in addressing service requests.
• Streamlines all front desk, mail room, dock and business center operational processes, including access card management and mailroom workflows across Booth, at both Gleacher and Harper.
• Manages the day-to-day general operations , staff members and buildings.
• Manages and generates work orders, ensuring all phone, email and walk-in requests are responded to and resolved in a timely manner.
• Ensures that communication between the front desk, facility directors, and all contractors remains clear, open and continuous.
• Ensures invoices and payments are up-to-date and paid in a timely manner.
• Manages new uniform/replacement uniform ordering.
• Creates, enforces and manages shredding bin pick-up and deliveries.
• Develops and documents detailed training manuals and operational guides for mailrooms and front desks to ensure consistency and efficiency across Chicago Booth facilities.
• Manages large-scale initiatives such as security upgrades, data-driven audits, and interdepartmental partnerships.
• Works as a team member to develop and research complex projects.
• Executes complex projects that drive improved access security, phone upgrades, and streamlined workflows.
• Oversees the Chicago Facilities Booth intranet pages, ensuring data is routinely updated. Utilizes Site Core expertise to enhance facilities communications and ensure accessibility of information across departments. Assists with updating the directory as needed or requested by HR.
• Budget management for areas of responsibility.
• Creates and manages budget for Chicago Booth cell phone usage, as well as data use lines in the café and coffee shop.
• Facilitates in-house office and faculty moves, ensuring smooth transition during renovations and construction; coordinates temporary workspace assignments and storage solutions as required. This includes assisting faculty moves, as well as incoming and outgoing faculty.
• Oversees the management of Chicago Booth capital equipment.
• Ensures capital equipment is coded with the University ID tags and entered into the property management database.
• Conducts an annual equipment inventory and maintains equipment lists.
• Coordinates with the University Property Management Office and provides necessary information.
• Oversees monthly paid parkers and maintains external/internal parking requests for review.
• Manages parking requests, event parking lists, and valet arrangements for Gleacher and Harper facilities while addressing monthly parker requirements.
• Oversees the mailroom and business center, as well as directly manages the Senior Facilities Operations Manager.
• Designs and rolls out customer service training tailored for facilities such as business centers and mailrooms.
• Works independently to create and proactively maintain partnerships with clients, internal and third party service providers and other partners.
• Interprets complex needs and gaps in service to collaborate with and recommend appropriate services to colleagues and vendors.
• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include a college or university degree in related field.

Work Experience:

Minimum requirements include knowledge and skills developed through 7+ years of work experience in a related job discipline.

Certifications:

---

Preferred Qualifications

Education:

• Bachelor’s degree.
• A degree in business.
• Coursework in telecommunication and voice communications.

Technical Skills or Knowledge:

• High degree of computer literacy, including full knowledge of MS Office™ environment.
• Database programming (PARADOX or ACCESS) experience.
• Knowledge of telecommunication industry.

Preferred Competencies

• Strong organizational skills and prioritize multiple projects with deadlines.
• Formulate and implement projects independently.
• Work with faculty, staff, deans other University departments and outside vendors.
• Strong verbal and written skills.

Working Conditions

• This position is currently expected to work in the office.

Application Documents

• Resume/CV (required)
• Cover Letter (required)

Job Family

Facilities Management

Role Impact

Individual Contributor

Scheduled Weekly Hours

37.5

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Pay Rate Type

Salary

​
FLSA Status

Exempt

​
Pay Range

$85,000.00 - $102,000.00

The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible

Yes

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.

Posting Statement

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.