Department

AI Court FOH

About the Department

Winner of the 2022 Regional Theatre Tony Award, Court Theatre reimagines classic theatre to illuminate our current times. In residence at the University of Chicago and on Chicago’s historic South Side, we engage our audiences with intimate and provocative experiences that inspire deeper exploration of the enduring questions that confront humanity and connect us as people. Court Theatre defines classic theatre as texts from any culture, tradition, or era that resonate throughout time and speak to our present moment.

Court Theatre is committed to engaging, with equity and intention, the communities of which we are a part: the South Side of Chicago, the University of Chicago, and the local and national theatre community, including our own staff, freelance technicians, and guest artists. Court is dedicated to being anti-racist organizations and creating an environment where people of marginalized identities can feel safe and flourish. For more information visit www.courttheatre.org.

Job Summary

Under the supervision of the Box Office and Ticketing Software Manager at Court Theatre, the Assistant Box Office Manager assists customers with Box Office transactions for Court Theatre and UChicago Arts. They provide quality customer service in a timely manner over the telephone and in person, as well as provide support for online ticket sales using the shared AudienceView Unlimited ticketing software. They handle daily account balancing and deposits and lead a team of student box office assistants. Weekend and evening hours required, averaging 25 hours per week across the year. Weekly hours will vary depending on staffing needs from week to week, with more hours expected during the run of a show and fewer in between shows.

Responsibilities

• Provides customers with expedient responses to requests and problems, using a comprehensive knowledge of Court Theatre’s performances, policies, and services.
• Presents a positive and welcoming first impression to customers.
• Must be proactive and forward thinking in all Box Office duties that may arise.
• Assists other departments by compiling customer data for use in planning, promotions, advertising, and fundraising.
• Assists in leading a team of student box office assistants, including training and supervision.
• Gains knowledge of other Front of House job duties, including House Management and Bartender, and may cover those roles as needed.
• Staffs UChicago Arts events as needed at various locations on or near campus.
• Independently manages box office operations at events including managing student box office employees.
• Assists supervisors with database configuration and maintenance tasks as assigned.
• Achieves sales targets in a transactional sales process within an assigned portfolio of customers, products, or services.
• Works independently and/or as part of a team within an assigned area or account base on small to moderately-sized accounts/opportunities with limited complexity.
• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include a college or university degree in related field.

Work Experience:

Minimum requirements include knowledge and skills developed through < 2 years of work experience in a related job discipline.

Certifications:

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Preferred Qualifications

Education:

• Bachelor’s degree.

Experience:

• A minimum of two years of relevant customer service experience.
• Background in a box office or other theatre industry customer service position.

Certifications:

• Have or eligible to obtain BASSET certification.

Technical Skills or Knowledge:

• Process financial transactions and make change.
• Accurate keyboarding skills.
• Proficient in Windows based computer programs, including word processing and spreadsheets.

Preferred Competencies

• Foster partnerships and collaboration.
• Lead performance and flawless execution.
• Ensure decision quality, accountability and drive resultss
• Display emotional intelligence.
• Celebrate diversity and inclusion.
• Excellent customer service, communication skills, and phone etiquette.
• Attention to details.
• Remain pleasant during challenging situations.
• Work efficiently and independently.

Working Conditions

• Safely and effectively performing tasks and some duties in dim or low-light environments.
• A considerable amount of computer work.
• This is a part-time position of approximately 25 hours per week.

Application Documents

• Resume/CV (required)
• Cover Letter (required)
• References Contact Information (3) (preferred)

Job Family

Customer Service & Sales

Role Impact

Individual Contributor

Scheduled Weekly Hours

25

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Pay Rate Type

Hourly

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FLSA Status

Non-Exempt

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Pay Range

$16.80 - $20.00

The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible

Yes

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.

Posting Statement

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.