Job Summary

LSA Technology Services is looking for an enthusiastic team member for its Technology Library team to provide more complex equipment loan support to faculty, students and staff, consult with faculty regarding the use of equipment in their courses, and provide support and training for associate level staff.

Mission Statement

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.

Responsibilities*

• Maintenance of Technology Library Equipment, including testing, troubleshooting, and repairing equipment; management of equipment and Technology Library functionality in our Service Centers on the Central Campus of the University of Michigan Ann Arbor;
• Customer Support, including assistance with circulation needs, equipment orientation, and providing reference for equipment use, processing Technology Library requests through the ticketing system and customer portal.
• Operations support, including assisting students and student coordinators in after-hours operations, and supporting Media Rooms in the Media Center.

Required Qualifications*

• High School or equivalent education and 1 year of experience
• Exceptional customer service skills and experience
• Experience working in a team environment
• Excellent organizational, communication, and interpersonal skills
• Detail-oriented
• Ability to work well without direct supervision
• Beginner knowledge of some audio/video and/or computing equipment

Work Schedule

This position is for 20hr/week for 12 months with the schedule:
Fall/Winter Semesters Monday-Thursday 3-8pm.
Spring/Summer Semesters Monday-Thursday 12-5pm

This position is an in-person position.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.