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A cover letter and resume are required for this position. These documents help the hiring team understand your experience.

Please submit both your cover letter and resume together as a single file. In your cover letter (one page or less), explain how your skills and career goals make you a good fit for this role.

Competitive salary available based on qualifications, experience and education of the selected candidate.

Job Summary:

Information and Technology Services (ITS) has an exciting opportunity for an ERP Business Analyst Intermediate to join the Research Administration Systems Team within ITS.

This position will report to the Assistant Director of eResearch, and will be responsible for supporting eResearch, a set of integrated applications that support research proposals, awards, and compliance reviews. These systems are critical to the University's $2B+ research mission.

Who you are:

You are energized by working with a collaborative team and industry peers to support the university mission through innovative and appropriate use of technology. You seek understanding and to tackle projects and problems with your customers' needs in mind. You anticipate problems and work proactively to preempt challenges and concerns, delivering increasingly relevant customer experiences over time. You value a culture that is rooted in mutual respect, where you can learn from different perspectives, roles, and identities.

You have at least two years of demonstrated experience in a related role requiring confidentiality, timeliness, customer service, organization, prioritization, troubleshooting, and working independently to successfully conduct systems and process analysis and design. Knowledge of systems development methodologies (including waterfall and iterative approaches).

Who we are:

Information and Technology Services (ITS) supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, and work, and be leaders in their fields. We are dedicated to creating cohesive digital experiences and promoting university wide innovations. ITS's mission is to be trusted enablers of technology for the U-M community. ITS works together to provide cohesive digital experiences and seamless support to the U-M community. For more information about ITS, visit: https://its.umich.edu/about

Responsibilities:

• Provides daily operations and tier three support for applications. Actively coordinates with team members, service support groups, and vendors to effectively resolve incidents and requests
• Studies, develops and demonstrates a comprehensive understanding of internal procedures, business processes, and systems within the scope of a functional area
• Works as liaison among customers to elicit, analyze, communicate and validate requirements for changes to business processes and information systems
• Designs and documents technical requirements for new or modified application features
• Configures application features or report features with workflow and reporting tools
• Executes test plans to support infrastructure, integrations, software upgrades and releases
• Support the various eResearch Systems https://its.umich.edu/academics-research/research/eresearch

Required Qualifications:

• Bachelor's degree in a related field and/or equivalent combination of education, certification and experience
• Minimum of two years demonstrated experience in a related role requiring confidentiality, timeliness, customer service, organization, prioritization, creative problem solving, and working independently to successfully conduct systems and process analysis and design
• Demonstrated skills in gathering, translating, prioritizing, and documenting system requirements
• Demonstrated skills in systems analysis, design, development, and system testing
• Demonstrated skills in data analysis and process modeling tools and techniques
• Demonstrated skills in report/dashboard authorship, SQL based query tools, and data modeling
• Demonstrated effective written and verbal communication skills including strong interpersonal skills with an ability to work effectively through all levels of management and matrix organizations

Desired Qualifications:

• Working knowledge/experience of Research Compliance related systems
• Worked on a team/project that has moved an application to cloud based technology

Underfill Statement:

UM- ITS welcomes a healthy applicant pool so we encourage all interested applicants to apply. This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Modes of Work

This position is currently eligible for hybrid or mobile/remote work mode, this can change in the future at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the Modes of Work | Human Resources University of Michigan

Benefits at the University of Michigan:

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses
• Dental and Vision Insurance
• Parental and Maternity Leave

Application Deadline:

Job openings are posted for at least seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

Additional Information

This position may work with and/or support systems that maintain or process sensitive institutional data as defined by university policy. Successful candidates must comply with federal, state and local law and/or university policies or agreements that require the university to implement specific privacy and security safeguards including, but not limited to: ITAR, EAR, HIPAA and FISMA. Responsible for protecting data and information from unauthorized release or from loss, alteration or unauthorized deletion; and, following applicable regulations and instructions regarding access to computerized files, release of data, etc. as stated in a computer access agreement.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.