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Job Summary

The Director of Revenue Cycle Technology is responsible for leading complex, enterprise-wide technology solutions that support the end-to-end revenue cycle across the Academic Medical Center and regional hospitals. This includes oversight of two clearinghouses, ownership of EDI relationships with payers and Epic's payer platform, and accountability for key Epic build components such as vendor contracts, charge master configuration, and Rev Guardian edits. The director manages claims processing, real-time eligibility, remittances, and electronic prior authorization while also driving adoption of robotic process automation (RPA) and other process improvement initiatives. Serving as the strategic bridge between IT, vendors, and revenue cycle operations, this role ensures technology platforms and workflows are optimized, integrated, and compliant. The director also provides leadership in vendor management, payer connectivity, and system innovation to enhance efficiency, reduce denials, and strengthen financial performance across a highly complex health system.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Responsibilities*

• Execute enterprise-wide revenue cycle technology strategies across the AMC and regional hospitals, ensuring alignment with organizational goals.
• Lead the management of clearinghouse operations, EDI connectivity, and payer platform relationships with Epic and external payers.
• Oversee Epic build elements including vendor contract setup, charge master configuration, and Rev Guardian edits to ensure compliance and accuracy.
• Drive implementation of automation solutions such as RPA and electronic prior authorization to improve efficiency and reduce denials.
• Partner with IT, clinical, and operational leaders to design and optimize workflows that support seamless integration of technology and revenue cycle operations.
• Develop and maintain strong vendor relationships, negotiating service levels, monitoring performance, and ensuring accountability for outcomes.
• Support payer collaboration and escalation, serving as the primary liaison for technology-related revenue cycle issues.
• Strategize and execute system improvements that enhance claim processing, real-time eligibility, remittances, and payer platform integration.
• Collaborate with governance bodies to align initiatives, track progress, and communicate outcomes across stakeholders.
• Champion business process improvements, leveraging data and technology to streamline operations and strengthen financial performance.

Required Qualifications*

• Bachelor's degree or equivalent combination of education and experience in Health Information Technology, Revenue Cycle Application and Operational Management or IT Project Management
• Proven experiencing managing Electronic Data Interchange transactions and relationships
• Demonstrated ability to lead enterprise-wide technology initiatives across complex health systems, including academic medical centers and regional hospitals.
• Skilled in vendor management, including contract negotiation, performance monitoring, and relationship building.
• Track record of partnering with IT, clinical, and operational teams to integrate technology and optimize revenue cycle workflows.
• Strong understanding of payer policies, claims processing, eligibility, remittances, and denial prevention.
• Ability to develop and execute strategy for business process improvement and financial performance enhancement.
• Excellent communication and relationship-building skills, with the ability to translate technical concepts into operational impact for diverse stakeholders.
• Demonstrated leadership in governance and change management, ensuring alignment across multiple stakeholders and organizations.

Desired Qualifications*

• Experience with Epic Payer Platform integration and optimization, including payer connectivity and workflow alignment.
• Hands-on experience managing Waystar clearinghouse operations and BCBSM EDI transactions, ensuring accuracy, compliance, and timely reimbursement.
• Proficiency in data analytics and reporting to monitor revenue cycle performance, identify trends, and drive data-informed decision making.
• Experience in revenue cycle informatics, leveraging Epic reporting tools and business intelligence platforms to optimize workflows and improve financial outcomes.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.