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Please submit cover letter that identifies relevant experience and interest for the position.

Job Summary

The University of Michigan's Equity, Civil Rights, and Title IX Office is seeking creative, innovative, and thoughtful candidates for the position of Assistant Director/Deputy ADA Coordinator, Disability Equity Office Compliance. Candidates for this position must have the knowledge, skills, abilities, and experience needed to provide highly responsive and effective support in a fast-paced leadership setting. Key skills include accuracy and attention to detail, the ability to problem-solve, consistent, effective and timely follow-through on all matters, ability to adhere to documentation guidelines with a high degree of accuracy using a complex database, excellent customer service and collaboration skills, and the ability to review, analyze, and process complaints based on disability harassment and discrimination. The successful candidate must be adaptable, able to work under pressure to meet deadlines, and able to develop relationships across the university as needed to support a collaborative environment. The successful candidate will join a strong community of collaborators who value and support this work as we look to expand and evolve in critical ways.

This position provides oversight and quality assurance to ensure investigations and complaint resolutions are timely, impartial, and consistent with ADA, Sections 504/508 of the Rehabilitation Act, and related civil rights laws. The Assistant Director supports the Director of Disability Equity/ADA Coordinator by reviewing processes, policies, and disability-related discrimination complaints, as well as investigative documents and reports, to maintain compliance with federal, state, and institutional standards. The role includes supervising and guiding investigators, reviewing case plans and reports, advising staff and external partners on complex compliance matters, and escalating issues as appropriate. Employees in this classification exercise independent judgment, make significant decisions with minimal direction, and contribute directly to the University's compliance and accessibility operations. Employees in this classification typically analyze, compare, and evaluate various courses of action and have the authority to make independent decisions on matters of significance, free from immediate direction, within the scope of their responsibilities. Primary activities and decision-making authority are predominantly performed independently, affecting business operations to a substantial degree.

Responsibilities*

Essential:

Intake, Consultation and Resolution - Percentage 45%

• Provide consultation and resolution of matters involving accessibility, disability discrimination and harassment as well as ADA code compliance issues.
• Review and analyze complaints and grievances related to issues of disability, accessibility, and accommodations from students, employees, and/or the public; and identify appropriate resolution pathways including oversight of investigating complaints and grievances; and work to resolve issues as appropriate with various campus and university partners.
• Provides detailed updates and reports with qualitative and/or quantitative analysis in support of the DEO's data reporting activities for stakeholders.
• Collaborate with HR, Facilities, ITS, Legal, and other units to ensure coordinated responses to complaints and investigations.

Policy Review and Modification 15%

• Participate in development and modification of University policies, practices, and protocols to ensure continued ADA compliance, best practices, and disability accessibility and inclusion.
• Provide support to the Director and ADA Coordinator to maintain compliance with all applicable policies as reflected by federal, state and local laws.

Education and Training- Percentage 15%

• Create and deliver training and workshops to mentor investigators and ECRT staff on investigative standards, documentation, and ADA-specific complaint procedures.
• Develop and deliver compliance workshops for supervisors, faculty, and administrators on responding to and preventing disability-related complaints.
• Design and deliver virtual and in-person training, education and resources materials on ADA compliance, disability and accessibility matters and disability inclusion.
• Support outreach to increase awareness among campus stakeholders.

Strategic Planning - Percentage 15%

• Support and assist the Director of Disability Equity in creation and execution of the DEO strategic plan focuses on compliance and disability inclusion across the University of Michigan.

Committee Work - Percentage 10 %

• Participation in committees and working groups across campus to provide insight on issues related to accessibility and disability matters.

RELATED DUTIES

Performs other related duties as assigned.

Skills You Have

Additional skills that are helpful in the position include, but are not limited to:

• ADA Coordinator Training Certification Program (ACTCP) or similar credential.
• Experience supervising investigators, ADA specialists, or compliance staff.
• Ability to mentor and provide professional development for DEO and ECRT staff members.
• Understanding of digital accessibility standards (e.g., WCAG, Section 508) for instructional technologies.
• Knowledge of universal design principles and best practices in inclusive pedagogy.
• Experience providing outreach, training, and campus education to advance disability inclusion.

Required Qualifications*

• Juris Doctorate
• In-depth knowledge of ADA Titles I-III, Sections 504/508 of the Rehabilitation Act, and other applicable federal and state disability laws.
• Minimum of 5 years of experience providing ADA compliance guidance and advice within a university, college, large, decentralized organization, government agency (OCR, EEOC, etc.) or law firm.
• Experience overseeing or supporting disability discrimination and harassment investigations or accessibility-related complaints.
• Ability to interpret policies, analyze complaints, and ensure resolution processes are impartial and legally compliant.
• Direct experience with reasonable accommodation processes for employees and/or students.
• Familiarity with accessibility in digital learning platforms, physical campus environments, housing, dining, and events.
• Supervision of others in a team environment.
• Strong analytical, organizational, and decision-making skills.
• Excellent communication and interpersonal abilities, including working effectively with students, faculty, staff, and administrators from diverse backgrounds.
• Commitment to ongoing education on disability equity, civil rights, and compliance best practices.
• Ability to work outside of regular business hours on occasion, if needed. This may include: email response, sending outreach materials, etc. on weekends, evenings, or holidays.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

We work in a flexible hybrid office with an expectation of at least two days in-person or as needed to fulfill the essential functions of the position.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.