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Responsibilities*

The University of Michigan, School of Nursing (UMSN) is looking for a temporary office assistant with a positive outlook and flexible attitude to perform a combination of front desk reception and proctoring duties.

Hours: 15-25 hours per week

Shift: Monday-Friday 8am-8pm. Most shifts will be scheduled in this time frame. Early mornings and/or evenings may be required. Some weekend shifts may be required.

Proctoring duties include:

• Check identification before testing and seats examinees for testing.
• Monitor students during test sessions to ensure a secure testing environment, actively circulating the testing room to watch for prohibited behaviors and materials.
• Distribute and collect test materials.
• Professionally confront student if irregularities are observed and report suspected irregularities to the testing coordinator.
• Controls admission to and from the testing room.
• Completes exam proctoring check-off sheet.
• Performs other duties as assigned.

Facilities duties include:

• Assist with moving office furniture.
• Spot cleaning offices and common areas as directed (vacuum, mop, wipe down desks & drawers), often in preparation for office moves.
• Assist with general facilities duties including key distribution, package deliveries, driving errands in school minivan.

Front desk receiption duties include:

• Greet all persons entering building, serving as first point of contact for students, faculty, staff, and visitors.
• Respond to the exterior door buzzer and manually admit visitors without MCard access.
• Politely enforce building entry requirements.
• Direct persons to correct destination.
• Appropriately direct inquiries from students, faculty, staff and visitors.
• Ensure knowledge of building activities and room schedules.
• Triage facility problems.
• Maintain security awareness.
• Maintain Lost and Found, and lock-up and secure valuable items.
• Accept deliveries.
• Provide general administrative and clerical support as assigned.
• Tidy and maintain the reception area.

Required Qualifications*

Education and Experience

• High school diploma
• 1-2 years of office or facilities experience
• Valid driver's license
• Routinely move office equipment weighing up to 35 lbs.

Attributes

• Solid verbal and written communication skills.
• Professional personal presentation.
• Customer service orientation.
• Attention to detail.
• Demonstrated initiative and reliability in previous roles.
• Knowledge of customer service principles and practices.
• Ability to prioritize and facilitate multiple requests for assistance.
• Ability to work with a large number of people.
• Knowledge of administrative and clerical procedures.
• Knowledge of computers and relevant software applications.
• Ability to work a flexible schedule to include occasional early mornings and evenings.

Desired Qualifications*

Working knowledge and understanding of the U-M organization, policies and procedures.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.