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Job Summary

PFANS is seeking a dedicated and detail-oriented Business Systems Analyst to strengthen the CBORD Food Service Suite and provide essential support for the Meals on Wheels program. This position is vital to ensuring timely service for Meals on Wheels clients and accurate, efficient menu management for patients and unit-order customers, all of which supports excellence in patient nutrition and food service operations.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Responsibilities*

Application & System Management

• Administer, monitor, and optimize the CBORD Food Service Suite
• Support and continuously improve the CBORD Food Service Suite, encompassing purchasing, inventory management, issuing, production scheduling, and general item maintenance.
• Implement system updates, troubleshoot issues, and coordinate with IT support for escalations.

New Item/Recipe Management

• Program and update new items and recipes in the CBORD system, ensuring accuracy and alignment with menu standards and nutrition requirements.

Data Reporting & Analysis

• Generate scheduled and ad-hoc reports for resource planning, compliance, and management decision-making.
• Analyze operational data to identify trends and improvement opportunities.

Meals on Wheels (MOW) Services Reporting & Menu Management

• Generate and manage critical reports necessary for the administration of the MOW program.
• Prepare and review Meal Cost Reports, ensuring effective budget management and resource allocation for maximum community benefit.
• Maintain, update, and distribute the MOW 4-week menu, ensuring each meal meets strict nutritional guidelines and service requirements.
• Collaborate with cross-functional teams to uphold the highest standards of care, compliance, and responsiveness in MOW operations.

Production Forecasting & Scheduling

• Establish, review, and adjust forecasted meal quantities for Food Production.
• Recommend adjustments to production and menu planning based on historical data and changing service demands.
• Manage the production schedule to optimize resource use and minimize waste.

CBORD Issuing & Unit Order Administration

• Create and update Issue Requisition Templates for billable and non-billable unit orders within CBORD.
• Set up new units, assign IDs/passwords for billable Unit Orders customers, and maintain related templates when needed.

Training, Documentation & Communication

• Develop, update, and disseminate technical documentation, training materials, and workflow guides for end users.
• Provide onboarding, ongoing training, and support to departmental users; serve as backup for PFANS Systems Team to ensure business continuity.
• Effectively communicate program updates, compliance requirements, and new system features to staff and leadership.
• Ensure that documentation, menu information, coding lists, and support resources are current and accessible.

Inventory Maintenance

• Maintain inventory locations in CBORD
• Distribute inventory sheets as required.
  

Required Qualifications*

MINIMUM EDUCATION/ EXPERIENCE:

• Bachelor's degree in information technology, nutrition, dietetics, food service management, or related fields granted by an accredited college or university or equivalent combination of education and experience.
• Experience using CBORD Food Service Management and Nutrition Services Suite application.
  

Desired Qualifications*

• Experience in healthcare, senior services, or large-scale food service operations.
• Strong knowledge of food service workflows, menu management, production forecasting, or inventory control processes.
• Experience supporting software implementations, system integrations, or configuration projects.
• Proficiency with data analysis tools.
• Demonstrated ability to write and maintain technical documentation, standard operating procedures, and training materials.
• Proven ability to translate operational needs into system requirements and process improvements.
• Strong communication skills with experience collaborating across clinical, administrative, and operational teams.
  

Work Schedule

40hours

Monday-Friday

7:00am-3:30pm

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Additional Information

This position may be filled using an FLSA exempt or non-exempt designation.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.