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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The Student Admin Assistant Intermediate plays a critical role in the Student Veterans Resource Center to ensure timely reporting of VA education benefits and military tuition assistance funding for veteran-connected students. This position reports to the Program Manager of the Student Veterans Resource Center and supports the certifying and processing of Veteran Affairs and Department of War benefits for veterans and eligible military-connected students.

The SVRC currently serves student veterans in many areas, including academic assistance, GI Bill and VA education benefit assistance, career preparation, and established connections with the Department of Veterans Affairs (VA) and other community Veteran Service Organizations (VSO). Through established connections to campus and external community partners, the SVRC proudly serves Veterans, National Guard and Reserve, as well as spouses and dependents of student veteran population at UM-Flint.

This is a part-time 25 hour (62.5% effort) per week position with an annual salary range of $21,437.50 - $26,812.5.

Responsibilities*

• Certifying (70%)
  • Assist with School Certifying Official Responsibilities for VA
  • Assist with School Certifying Official Training

  • Process Veteran Affairs (VA) and Department of War (DoW) Educational Benefits

• Compliance (10%)
  • Conduct Student Degree Audits
  • Monitor and Maintain Program Compliance
• Veteran Student Support (10%)
  • Counsel VA Connected Students

  • Act as a Liaison and Advocacy for VA students

• Administrative Support (3%)
  • Provide customer service and support
  • Answer phones/department email
  • Maintain Databases
• Provide Veteran Student Outreach (2%)
  • Participate in campus and community outreach events

Required Qualifications*

• High School Diploma or equivalent
• Two or more years of administrative support experience
• Must have customer service experience
• Knowledge and demonstrated ability to use advanced software and computer applications, including Microsoft Office (Excel, Word, PowerPoint and Google Suite applications) with demonstrated capacity and ability to learn required VA and DoW applications
• Demonstrated strong writing and general communication skills
• Must have attention to detail

Desired Qualifications*

• Familiarity with VA education benefits and DoW military tuition assistance programs
• Experience using VA's Enrollment Manager program

Why Work at U-M Flint?

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future.

Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions after 12 months of eligible service with immediate vesting.
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses.

Eligibility for benefits based on your job group, your appointment percentage and the length of your appointment. Learn more about employee benefits and eligibility from the UM Human Resources Benefits and Wellness webpage.

UM-Flint offers tuition support for eligible UM-Flint staff members. In addition, UM-Flint offers dependent tuition support (DTS) for qualified dependents of faculty and staff from all UM campuses. Information can be found at: https://www.umflint.edu/hr/benefits/.

Information about our vision, mission and values can be found at: https://www.umflint.edu/chancellor/leadership-mission-vision/

Modes of Work

The work requirements allow both onsite and offsite work and an employee has an expected recurring onsite presence. On occasion, the employee may be required and must be available to work onsite more frequently if necessitated by unit leadership or their designee and/or the job requirements.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes here.

Work Locations

Work location: 131 University Pavilion, UM-Flint

Union Affiliation

This position is included in the bargaining unit represented by the University Staff United (USU), which represents bargaining unit members in all matters with respect to wages, benefits, hours and other terms and conditions of employment.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.