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Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job Summary

The Training Specialist provides foundational training and education to healthcare customers through virtual and remote platforms. This role focuses on delivering clear, engaging, and accurate training to support customer understanding of healthcare processes, systems, or services. The Training Specialist works closely with internal teams to ensure training content meets basic healthcare standards and supports customer success in a virtual environment.

Responsibilities*

• Deliver live and recorded virtual training sessions to healthcare customers using video conferencing and learning platforms
• Facilitate basic healthcare-related training on systems, workflows, policies, or services, tailored to a remote audience
• Use prepared training materials such as slide decks, guides, and job aids to support consistent learning
• Respond to customer questions during and after training sessions in a clear and professional manner
• Track training attendance, participation, and completion using learning management systems or tracking tools
• Provide feedback to internal stakeholders on common learner questions, challenges, and training needs
• Support updates to training materials based on changes in healthcare processes, compliance, or customer feedback
• Collaborate with subject matter experts and other trainers to maintain accurate and up-to-date content
• Adhere to healthcare privacy, confidentiality, and compliance standards during all training activities

Required Qualifications*

• Associate or bachelors degree in education, healthcare, business, or a related field, or equivalent experience
• 1-3 years of experience in training, education, customer support, or healthcare-related roles
• Basic knowledge of healthcare environments, terminology, or workflows
• Experience delivering training or presentations in a virtual or remote setting
• Strong verbal and written communication skills
• Comfort using virtual meeting tools (e.g., Zoom, Teams) and other learning technologies: Microsoft 360, Snag-it, Camtasia, Captivate, Articulate, Adobe
• Other duties assigned by training lead or training manager

Desired Qualifications*

• Experience supporting healthcare customers or patients in a remote environment
• Familiarity with electronic health records (EHRs), healthcare systems, or compliance concepts
• Prior experience creating or updating basic training materials

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.