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Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job Summary

The IPOP Medical Assistant is accountable for the delivery of direct patient care of patients undergoing cell and gene therapy and perform and assist with clinical procedures, maintain equipment, perform laboratory procedures and provide direct patient care.

Responsibilities*

Patient Intake:

• Responds to general patient inquiries about clinic operations within their scope of practice.
• Rooms patients and perform standard patient intake including taking vitals and other measurements, medical histories, medication reconciliation documentation, form(s) preparation, relevant screenings, following predetermined protocols and other tasks as assigned.
• May obtain medical records and prepare medical information and reports for the appointment (e.g. reviewing Patient Summary Information, updating prescription information, etc.).
• Performs room preparation and turnover task(s) assigned, including managing stretchers and beds where appropriate

Patient Care:

• Assisting and managing the daily needs throughout the patient's admission to the IPOP unit.
• Medication preparation and/or administration per standing orders or UMHS and Ambulatory Care policies and guidelines, and competency.
• Administers injections and immunizations appropriate per competency and Ambulatory Care policy and guidelines.
• Performs medical laboratory/Point of Care (POC) testing and assists providers/nursing per competency or formal training with direct patient care that may include treatments, tests, or procedures.
• Quality Control testing of POC equipment.
• May manage forms and consent (virtual and in person) and provide routine patient instruction forms assigned by the clinic and within their scope of practice.
• Contributes to a safe and secure environment for patients, visitors, faculty, and staff by following established procedures, policies, and guidelines.
• Enter orders per policy co-signature required per standing order or Best Practice Alert (BPA).
• Queue and pend medication renewals.
• Take pictures and/or upload media according to Ambulatory Care guidelines.
• Observes patient status, report changes, and document accordingly.
• Acts as a chaperone during sensitive exams, diagnostic, and therapeutic treatments, or upon patient request.
• Inform patients of normal test results within their scope of practice.
• Documents into MiChart within scope of practice
• Cleans, stocks, and organizes patient bays and rooms (exam and supply rooms)
• Processes forms and in basket messages through MiChart.
• May assist with prescription or procedure prior authorizations within scope of practice.
• Disinfects and maintains equipment between cases according to Instructions for Use, policies, and guidelines; removes equipment not needed for next case and stores it appropriately.
• Transport and prepares surgical instruments for sterile processing.
• Supports orientation and/or shadowing opportunities as assigned.
• Participate in regulatory readiness processes.
• Participation in Daily Management Systems huddles, staff meetings, quality improvement activities, and other Ambulatory Care initiatives as assigned (such as Safety Liaison, MiChart upgrades, or operational meetings)
• Perform other related duties within scope of practice as assigned
• Support for FACT accreditation and regulatory compliance.

Physical Requirements
This position requires moderate standing/walking, as well as lifting, positioning, pushing, and/or transferring of patients.

Required Qualifications*

• High school diploma or GED
• Completion of a Medical Assistant program or current enrollment in, or completion of course working a healthcare professional program (e.g., medical school, PA program, nursing program, correlated clinical training) OR an equivalent combination of education and experience (1 - 3 years).
• Demonstrated knowledge of clinical workflows, patient care, and basic medical terminology

Desired Qualifications*

• Graduation from a medical assistant diploma program or an equivalent combination of education and experience (1 - 3 years)
• Certification as an Emergency Medical Technician (EMT), Certified Nurse Assistant (CNA) or Medical Assistant (MA)

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Schedule

Hours: 40 hrs/wk, Monday - Sunday

Shift: Days: Variable days of the week; including weekends and holidays. Variable shift lengths. Flexibility required.

The standard hours of operation for the IPOP unit are variable. Weekend and holiday hours added based on patient needs.

Work Locations

CS Mott Hospital and any other location where cell and gene therapy is administered.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the United Michigan Medicine Allied Professionals (UMMAP), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.