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Job Summary

This position is responsible for providing assistance in the delivery of patient care and cooperatively managing patient flow in a fast-paced outpatient setting; performs testing and other complex diagnostic tests within the scope of practice; works with Occupational Health Services staff, to support clinic operations; and, works with the Health System and Campus departments to ensure all employees are managed appropriately.

Responsibilities*

• Manage patient flow by rooming patients according to Occupational Health Services procedures
• Complete patient intake including documenting chief complaint, measuring vital signs, height and weight, visual acuity testing, Strep screening, Snellen eye testing, urinalysis (UA) dip testing, point-of-care testing, audiometry and spirometry testing, and administering injections
• Perform testing and procedures including administering and reading tuberculosis skin tests, immunizations, phlebotomy, Ishihara color vision testing, and drug screens (For Cause, HPRP, and Police pre-employment testing)
• Conduct New Employee Assessments according to Occupational Health Services workflows
• Perform qualitative and quantitative fit testing and educate employees on the proper fit, use, and care of N95 respirators, PAPRs, and other respiratory products in accordance with policy
• Prepare patients for examinations and escort patients to additional services, including imaging or emergency care, as appropriate
• Obtain, document, and communicate medical test results to providers
• Recognize patient conditions requiring immediate attention and escalate appropriately within established guidelines
• Coordinate appointments and scheduling within subspecialty clinics as needed
• Provide medical surveillance testing and support associated program activities
• Maintain inventory and stock of vaccines, equipment, and medical supplies and assist with ordering as directed
• Support vaccine management processes and maintain monthly expiration logs for medical supplies
• Ensure equipment and tools are properly maintained, cleaned, and operated according to manufacturer guidelines
• Access and obtain medical records and information from applicable systems as needed
• Provide general clerical support including data entry, documentation, and telephone communication
• Act as a preceptor and resource for other medical assistants while supporting team development and clinic operations
• Support continuous improvement initiatives and collaborate with staff to promote efficient and high-quality patient care
• Perform other duties as assigned

Required Qualifications*

Education/Experience

• High school diploma or GED
• Completion of a Medical Assistant program, enrollment in a healthcare professional program, or equivalent experience (1?3 years)

Knowledge, Skills & Abilities

• Knowledge of clinical workflows and patient care processes
• Basic medical terminology knowledge
• Experience in a healthcare environment
• Strong organizational and multitasking abilities
• Effective problem-solving skills
• Computer proficiency including Microsoft Office and Outlook
• Clerical, data-entry, and telephone communication skills
• Ability to perform clinical procedures relevant to the setting

Preferred Qualifications:

• Medical Assistant diploma or equivalent experience
• Certification as Medical Assistant, EMT, or CNA
• Occupational Health experience
• Experience with Health RX, MiChart, Enterprise Health, or EHR systems
• CPR certification
• Phlebotomy certification
• Medical terminology training

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Schedule

Monday-Friday

4 10 Hour shifts

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.