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Job Summary

Michigan Medicine is committed to operational and technology transformation, and the Chief Revenue Cycle Officer (CRCO) leads revenue cycle strategy and operations across the state-wide clinical and research missions, serving as a key strategic partner to institutional leadership.

A defining near-term responsibility is Michigan Medicine's consolidation of three Epic instances across the Academic Medical Center and Regional Health Network into a single enterprise platform. The CRCO leads the revenue cycle workstream for this initiative, building the governance framework to unify billing operations and set consistent standards across all entities.

The CRCO reports to the Michigan Medicine Chief Financial Officer and leads the Revenue Cycle Steering Committee. This role works in close partnership with digital, clinical, operational, compliance, legal, Medical School, and departmental leaders across the enterprise.

Responsibilities*

• Develop and execute an enterprise revenue cycle strategy and metric-driven operating model aligned with Michigan Medicine's clinical, research, and financial goals.
• Lead the revenue cycle workstream for the One Epic initiative, establishing the governance framework to align billing operations across entities and minimize customizations that limit enterprise scalability.
• Provide revenue cycle guidance on service expansion, consolidation, and growth initiatives, including financial due diligence, operating model design, and readiness assessments.
• Maintain a current perspective on healthcare reform, regulatory change, and the reimbursement environment, and translate that intelligence into operational and strategic priorities.
• Define business priorities and accountability for revenue cycle automation and Artificial Intelligence technology utilization. Partner with digital, Epic, and vendor teams to ensure solutions are integrated and measurable. Lead the workforce and workflow redesign that automation requires.
• Partner with Managed Care and Contracting to manage payer relationships and contracts across the Academic Medical Center and the Regional Health Network, using data to benchmark performance, negotiate effectively, and protect revenue.
• Collaborate on clinical documentation integrity, research billing compliance, coverage analysis, and physician and faculty coding education across the clinical enterprises.
• Improve the patient financial experience from pre-service through final billing, including transparency, payment options, financial assistance, and patient-facing digital tools.
• Maintain a metrics-driven operation focused on clean claims, denial prevention, avoidable write-offs, accounts receivable, and cost-to-collect performance.
• Identify root causes of net revenue loss and act quickly to put corrective measures in place.
• Oversee revenue cycle functions including Patient Access, Coding, Health Information Management, Facility and Professional Billing, Accounts Receivable, Payment Posting, Patient Customer Service, Revenue Analytics, Compliance, Technology, and Training.
• Lead a large, distributed revenue cycle team across multiple geographies, building a culture of performance, engagement, and continuous improvement.
• Manage budgets, staffing models, and vendor relationships with cost discipline and operational accountability.

Required Qualifications*

Education

• Bachelor's degree in business administration, healthcare administration, or a related field required.
• Master's degree is strongly preferred.

Experience

• 15 or more years of progressive revenue cycle leadership, including experience in a large, complex health system).
• Demonstrated enterprise-scale financial results in net revenue improvement, accounts receivable reduction, denial management, and cost-to-collect performance.
• Proven experience navigating large-scale system conversions or consolidations from a business leadership perspective.
• A track record of maintaining high operational performance and staff engagement during significant organizational change.
• Experience building collaborative relationships in a matrixed governance environment, including balancing regional needs with central standards.
• Experience leading revenue cycle technology adoption, automation, and related change management.
• Demonstrated financial management skills including budgeting, forecasting, AR and reserve analysis, and financial reporting.

Skills You Have

• Ability to build trust and alignment among faculty, clinicians, and administrative peers in a highly matrixed academic environment.
• Skilled at communicating financial strategy and operational priorities with clarity, transparency, and credibility at the executive level.
• Proven ability to execute multi-year initiatives with measurable financial outcomes, disciplined risk management, and accountability across teams.
• Effectiveness in leading large organizations through technology-driven transformation, including workflow redesign, staff development, and vendor management.
• Ability and willingness to exhibit behaviors consistent with standards of performance improvement and organizational values (e.g., efficiency & financial responsibility, safety, partnership & service, teamwork, compassion, integrity, and trust & respect).

Desired Qualifications*

• Deep experience in the governance and financial structures of a university-based health system or academic medical center, including funds flow environments.
• Specific experience with research billing compliance, clinical trial coverage analysis, and faculty and physician group support.
• Familiarity with the strategic capabilities of Epic Resolute, Prelude, and related revenue cycle modules.
• Knowledge of Medicare Advantage, HCC coding, and value-based care contract management.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits Can You Look Forward to?

• Comprehensive benefits plan options, with excellent medical, dental and vision coverage effective on your very first day
• Generous 2-to-1 Employer Match on Retirement Savings and immediate vesting
• Paid Time Off
• Tuition Reimbursement
• Health Savings Accounts / Flexible Spending Accounts
• Health and Wellness incentives
• Work-Life Programs - to strengthen a workplace culture that supports personal and family life, including child care, elder care, lactation resources, and flexible work arrangements
• Free access to LinkedIn Learning which offers more than 20,000 high quality, on-demand courses available at any time

Another Reason to GO BLUE!

• Top 25 Universities in the World by Times Higher Education for 2026
• University of Michigan Health named one of the World?s Best Hospitals in 2026, and #12 in the United States, by Newsweek and Statista
• Michigan Medicine recognized as one of America?s Best-in-State Employers for 2025 by Forbes
• University of Michigan was recognized in Crain?s 2025 Best Places to Work in Southeast Michigan
• Michigan Medicine named one of America?s Best Employers for New Grads 2025, among the top 10 Michigan employers evaluated by Forbes and Statista
• U-M Health named to the nation's Honor Roll of Best Hospitals by U.S. News & World Report, #1 hospital in Michigan, ranked among the nation's best in 11 different specialties for 2025
• Michigan Medicine C.S. Mott Children?s was recognized as one of America?s Best Children?s Hospitals 2025 by Newsweek and Statista
• University of Michigan Health-Michigan Medicine earned Top 25 Environmental Excellence award from Practice Greenhealth for 2025 & 2026
• Michigan Medicine named one of the Best and Brightest Companies to Work For in metropolitan Detroit in 2024 by the National Association for Business Resources
• Nationally Recognized for work/life effectiveness by WorldatWork

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.