Project Senior Manager - Community Practice Operations
Operations
Herndon, VA, USA
Mission Statement
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.
Job Summary
The Project Manager Senior provides project management and operational leadership for the University of Michigan Radiation Oncology Community Practice Network. This role is responsible for leading strategic and operational initiatives that improve clinical operations, optimize revenue cycle performance, support technology and equipment implementation, and enhance the patient and provider experience across a geographically distributed network of practices.
Approximately 60% of this role is dedicated to project management activities, including the planning, execution, implementation, and monitoring of complex operational projects. Projects include clinical workflow redesign, billing and revenue cycle optimization, equipment replacement and upgrades, Radiation Oncology specific system upgrades, clinical workflow standardization across sites, process improvement initiatives, clinical program implementation and other strategic departmental priorities.
The remaining 40% of effort is dedicated to administrative management and operational support of the community practice network, including coordination with clinical and administrative leaders, physician coverage planning, performance monitoring, and operational issue resolution.
This role serves as a key liaison between academic leadership, community site leaders, joint venture partners, and cross-functional teams to ensure consistent, high-quality clinical operations across the network.
Responsibilities*
Primary Project Management Responsibilities
- Lead complex operational projects across multiple Radiation Oncology practice sites, ensuring alignment with departmental and organizational priorities.
- Develop project charters, timelines, milestones, communication plans, risk assessments, and implementation strategies.
- Manage initiatives related to clinical workflow optimization, patient access, operational efficiency, and quality improvement.
- Partner in billing and revenue cycle improvement projects in collaboration with finance, coding, compliance, and operational stakeholders.
- Coordinate equipment replacement, technology implementation, and system upgrade projects, including collaboration with vendors, IT, physics, faculty, facilities, and clinical teams.
- Facilitate stakeholder engagement and consensus-building among physicians, administrators, and operational leaders.
- Monitor project progress, identify barriers, mitigate risks, and ensure timely achievement of project objectives.
- Develop and maintain project dashboards, metrics, and executive-level reporting.
- Lead change management efforts including communication planning, training coordination, and adoption monitoring.
- Identify opportunities for operational improvement and proactively develop solutions to address inefficiencies.
Administrative and Operational Leadership Responsibilities
- Build and maintain strong working relationships with site based clinical and administrative leaders; remain informed of local practice activities, needs, and challenges.
- Manage physician coverage requests and coordinate clinical practice coverage across community sites to ensure continuity of care and operational stability.
- Partner with community practice leaders to identify operational risks and implement mitigation strategies.
- Establish, monitor, and report on operational performance metrics and key performance indicators.
- Collaborate with clinical leadership to ensure programs align with evidence-based care standards and operational best practices.
- Partner with finance teams to support budget planning, monitoring, and financial stewardship activities.
- Support faculty credentialing, payer enrollment, and other operational initiatives as needed.
- Serve as a liaison among physicians, administrators, operational teams, and external partners regarding community practice priorities and initiatives.
- Collaborate with cross functional partners including clinical operations, IT, finance, physics, revenue cycle, compliance, and administrative teams.
Required Qualifications*
- Bachelor's degree in healthcare administration, business administration, or related field or equivalent combination of education and experience.
- 4 + years of clinical operations experience.
- Demonstrated experience working across multiple stakeholders and departments in complex healthcare environments.
- Strong organizational, communication, and problem-solving skills.
- Experience with budget monitoring and financial coordination in a healthcare setting.
Desired Qualifications*
- Radiation Oncology clinical operations experience strongly preferred.
- Familiarity with performance metrics, quality improvement, and change management methodologies.
- Experience working with joint venture or partner organizations.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Background Screening
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.