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Non-Medical Case Manager, HIV/AIDS

University of Virginia

University of Virginia

Charlottesville, VA, USA
Posted on Jul 8, 2025
The Non-Medical Case Manager will work closely with clients living with HIV/AIDS who have multiple psychosocial and/or health related needs. Non-Medical Case Management services is a strength- based approach to service that includes treatment adherence counseling, coordination and follow-up of medical treatments, client advocacy, and assistance in obtaining housing, financial support, legal services, social support and any other needed service. The goals of Non-Medical Case Management is to insure that clients with HIV/AIDS have timely access to comprehensive medical care and social services; prevent disease transmission and delay of HIV progression and to promote and support client independence and self-sufficiency. The Non-Medical Case Manager will be supervised by the Medical Case Manager Supervisor. Prior working experience with the HIV/AIDS community is preferred.
  • Works in collaboration with the Medical Providers in the ID clinic to identify clients at intake that are in need of Medical Case Management.

  • Complete patient screening to determine eligibility for medical case management services.

  • Collaborate and Consult with Clinical Staff to identify current clients who are in need of medical case management services.

  • Respond within 24 hours to requests for case management services.

  • Provide feedback to patient’s provider care team in the ID clinic as needed

  • Determine client eligibility for various RW funded services (including MCM and the Virginia ADAP and other community resources).

  • Provide orientation to the clinic operations for new clients.

  • Obtain proper documentation for proof of HIV status, residency information, proof of income, and uninsured or underinsured status as part of the RW Part B for initial and recertification eligibility determinations.

  • Conduct client intake interview(s) and complete intake application and all required forms

  • Refer patient to MCM to schedule MCM Assessment appointment.

  • Perform the six-month eligibility review and recertification and obtain necessary documents as identified in the NMCM standards.

  • Maintain documentation and program notes in the client records according to Virginia Department of Health (VDH) requirements and NMCM standards.

  • Complete client data entry into VDH’s & HRSA client-level database.

  • Coordinate with Outreach, Patient/Peer Navigation, and VDH Care Coordination staff to facilitate access to care or referral to re-engage out-of-care clients.

  • Coordinate eligibility and intake services with community agencies, hospitals, and physician practices to assist clients to access services.

  • Maintain current information on all frequently used community resources, as needed, and provide to clients who need identification of new resources

  • Face to face interaction with client at least every 90 days. If patient is in need of 90 day check-ins, then they need to be in Medical Case Management

  • Document treatment adherence activities in clients file; these include keeping medical appointments, taking prescribed medication, refilling prescriptions, etc. This as well is MCM services; NMCM only assist with pharmacy issues; i.e. Ramsell card & copay issues. NMCM assist with food cards, transportation, eligibility, VAMAP/PFS completion, Case Management referrals ( NMCM assessment done during intake or if client proceeds to have same issue 3x or more)

  • In addition to the above job responsibilities, other duties may be assigned

Minimum Requirements

Education: High School Diploma

Experience: 1yr experience working with patients and/or clients living with HIV, or 2 years of related experience regardless of academic preparation.

Physical Demands: This is primarily a sedentary job involving extensive use of desktop computers. This role does occasionally require traveling some distance to attend meetings and/or programs.

Preferred Qualifications

Experience: Prior working experience with the HIV/AIDS community is preferred.
Licensure: None

This is a restricted position, which is dependent on funding and is contingent upon funding availability.

This position is based in Charlottesville, VA. To learn more about UVA and in the Charlottesville area, visit UVA Life and Embark CVA.

This is an exempt-level, benefited position. Learn more about UVA benefits.

Anticipated salary is commensurate with qualifications and experience.

Background checks, pre-employment health screenings, and drug screenings will be conducted on all new hires prior to employment.

How to Apply

Please apply online, by searching for requisition number R0073394. Complete an application with the following documents:

  • Resume
  • Cover Letter

Upload all materials into the resume submission field. You can submit multiple documents into this one field or combine them into one PDF. Applications without all required documents will not receive full consideration.

Internal applicants: Apply through your Workday profile by searching “Find Jobs.”

For information regarding the position or the application process, please contact Jeremy Brofft at xmf9ad@virginia.edu.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA’s commitment to non-discrimination and equal opportunity employment.