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Learning & Development Manager

Wells Fargo

Wells Fargo

Sales & Business Development
Taguig, Metro Manila, Philippines
Posted on Friday, December 22, 2023

About Wells Fargo India & Philippines

Wells Fargo India & Philippines is a critical component of Wells Fargo’s strategy to leverage distinct advantages in doing business in a global environment. Wells Fargo India & Philippines is primarily an extension of the technology, operations, and corporate support teams of Wells Fargo. It engages in application development and support, testing, other technology functions, international operations, knowledge support, and middle and back-end banking process solutions for a wide spectrum of Wells Fargo’s needs. It currently has offices in Bengaluru, Chennai, Hyderabad, and Manila.

Department Overview
The Human Resources and Learning team within the Shared Services department addresses the various needs of the organization by efficiently and effectively delivering HR services, nurturing diverse talent for the company's long-term success.

About this role:

Wells Fargo is seeking for a Learning & Development Manager who will be part of the Global Delivery L&D Facilitation team.

In this role, you will:

  • Manage a team of professionals to ensure project success and effective delivery of solutions
  • Engage stakeholders and internal partners
  • Identify and recommend opportunities for process improvement and risk control development
  • Provide tactical support in areas of learning related resource coordination, process, project management, and initiative development
  • Make decisions and resolve issues regarding resources, objectives, and operations to meet business objectives
  • Interpret and develop policies and procedures for functions with low to moderate complexity
  • Collaborate with more experienced managers and Human Resources professionals to recommend learning solutions to improve talent development, individual engagement, and retention
  • Manage allocation of people and financial resources for Learning and Development Consulting
  • Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

  • 4+ years of Learning and Development Consulting experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 2+ years of Leadership experience
  • Experience in Learning and Development Consulting, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Leadership experience

Desired Qualifications:

  • Candidate must have completed a bachelor’s degree or higher education
  • Candidate must have 8+ years of relevant experience in Learning & Development
  • Candidate must have 5+ years of relevant experience in managing people, training delivery, training facilitation, or a combination of both; Excellent verbal, written, and interpersonal communication skills
  • High verbal, written, and comprehension English language proficiency as well as facilitation in front of a small group. Prior experience with training/adult learning and facilitation is necessary.
  • Virtual Training experience is preferred.
  • Training Needs Analysis is a must for the role.

Job Expectations:

  • Develop & coach a group of facilitators to deliver quality functional related training to line of business
  • Leading new hire business line transition teams by delivering ad-hoc training, facilitating functional/refresher and new hire business line training, delivering release information, and updating training modules for systems enhancements/changes
  • Candidate must be willing to work in Taguig (McKinley Hill) on a Night shift

Posting End Date:

20 Jun 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.