Lead Systems Operations Engineer
Wells Fargo
About this role:
This is a position with the converged infrastructure (block, file, object, virtualization) administration, operations, hygiene, technology refresh, upgrades and production support team in India. This team performs operations, technology refresh, patching and hygiene activities on converged infrastructure (block, file, object, virtualization). This is a 12/7/365 team that works in shifts on rotation basis, weekend night shifts may also be a part of the duties of this engineer. Reporting on daily activities, warm shift hand-offs, monthly metrics reporting, coordination with US, India resources for getting the day's job done. This position demands in office expectation.
In this role, you will:
- Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
- Deliver key objectives related to transformation, availability, risk / governance, life cycle management
- Provides support for highly complex ESX, Block, File & Object storage support and Maintenance Activities
- Ability to troubleshoot advanced ESX, Block, File & Object storage hardware and software issues independently and provide alternative solutions
- Well Experienced in using diagnostic tools to maintain, troubleshoot and restore service or data to converged infrastructure (block, file, object, virtualization) systems
- Having Knowledge on Application Infrastructure and isolate the problems working with other Support Groups
- Good Understanding of Infrastructure Service Management Processes (Incident/Change/Problem Management)
- Evaluates service level agreement criteria and identifies gaps in current technology process and Provides recommendations
- Encourages Process Documentations for Team Activities and provide direction in documenting the Knowledge
- Maintains change or issue logs; analyzes trends and recommends process improvements and assist in implementing improvements
- Ability to Communicate and Co-ordinate with multiple support teams and business communications
- Ability to make quick and accurate decisions, including the appropriate escalation of critical issues
- Partner with Stateside and other support groups for team level projects and Initiatives for planning and Resource Mgmt
Required Qualifications, International:
- Experience in Systems Engineering, Technology Architecture, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, university degree in technical or related discipline.
- Experience of more than 12 years in Block, File, Object storage administration.
- Familiar with virtualization (ESX), Block storage (EMC, Hitachi, Brocade, Cisco), File (Oracle ZFS, Netapp), Object (Netapp, Hitachi) and converged infrastructure
Desired Qualifications:
- 12 -15 years of experience in Plan, Build, Life Cycle Management, Operate & Maintain
- Familiar with virtualization (ESX), Block storage (EMC, Hitachi, Brocade, Cisco), File (Oracle ZFS, Netapp), Object (Netapp, Hitachi) and converged infrastructure
- Familiar with programming knowledge such as Perl, Python, Shell scripting.
- Good understanding of DevOps tools like Puppet , Ansible, Docker, Github & Jenkins.
- Good understanding of Cloud technologies like OpenStack, Azure, AWS and Cloud Foundry.
- Advance level of experience with Block, File & Object storage troubleshooting
Posting End Date:
11 Jun 2024*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
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