Find Your Dream Job Today

Our mission is to help high-achieving LGBTQ+ undergraduates reach their full potential.

Lead Systems Operations Engineer - CLT (3 of 5)

Wells Fargo

Wells Fargo

Charlotte, NC, USA
Posted on Friday, May 24, 2024

About this role:

Wells Fargo is seeking a Lead Systems Operations Engineer (Application Support) who can provide platform support for Commercial and Corporate & Investment Banking Technology (CCIBT) organization and the applications and infrastructure they support. The individual will provide technology solutions to the LOBs and manage the applications portfolio in terms of skills, stability, security, scalability, speed, and cost.

In this role, you will:

  • Lead or participate in managing all installed systems and infrastructure, moderately complex application upgrades and vulnerability remediation efforts, within the Systems Operations functional area
  • Lead team to meet moderately complex technical deliverables while leveraging solid understanding of technical process controls or standards
  • Act independently as a liaison for the line of business in support of daily inquiries, problem and incident management, project delivery, and escalations by following established guidebooks
  • Liaise with functional or operational managers to understand their current and future information needs and develop plans and schedules for integrating these needs into existing operations
  • Recommend solutions to resolve technical issues and achieve highest levels of systems and infrastructure availability by automating platform activities to lower human intervention time on related tasks
  • Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
  • Facilitate discussions on preventative action, root cause analysis and resolutions with service management
  • Collaborate and consult with peers, mid-level managers, vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability and reliability
  • Provide training and mentoring to lower experienced team members on guidebook changes and lead team to meet technical deliverables, while leveraging solid understanding of technical process controls or standards
  • Collaborate with development teams to update business continuity plans and provide input on development of new and existing support guidebooks

Required Qualifications:

  • 5+ years of systems engineering or technology architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

  • 2+ years of Grafana experience
  • 2+ years of Splunk experience
  • 2+ years of Geneos experience
  • 2+ years of Oracle database, MongoDB or a combination of both experience
  • 2+ years of MQ, Kafka or a combination of both experience
  • 2+ years of python, bash or a combination of both experience
  • 1+ years of Wires experience
  • 1+ years of payments experience

Job Expectations:

  • Ability to work in the office and at home in a hybrid model.
  • This position is not eligible for Visa Sponsorship.


300 S Brevard Street, Charlotte, NC 28202


96,600.00 - 171,800.00 USD Annual Base

Posting End Date:

6 Jun 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.