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Lead Business Accountability Specialist

Wells Fargo

Wells Fargo

Multiple locations
Posted on Wednesday, May 29, 2024

About this role:

Wells Fargo is seeking a Lead Business Accountability Specialist; accountable for governance, monitoring and managing Issues and Corrective Actions throughout the Wells Fargo issue management lifecycle. Specifically, focusing on Risk Identification and closure documentation and approvals. Provides senior leaders and issue owners with timely and actionable reporting. Ensures prompt escalation as necessary.

In this role, you will:

  • Be a part of a highly skilled team of IT Risk Management professionals to manage and ensure proper execution of the issue management policy on behalf of the CTO (Chief Technology Office) organization
  • Work with Issue Owners, Subject Matter Experts (SME’s), Business Control Management (BCM), Independent Risk Management (IRM), to document Issues and Corrective Actions throughout the lifecycle specifically at inception and closure
  • Coordinates preparation, submission, and approvals of documentation during Issue intake, closure, and tollgates
  • Coordinates evidence gathering for submission to multiple stakeholders for approval
  • Develops teams Standard Operating Procedures, and desk instructions
  • Lead complex initiatives with broad impact and act as key participant in large scale planning
  • Review and analyze complex larger-scale or longer-term challenges that require in-depth evaluation of multiple factors, including intangibles or unprecedented factors
  • Make decisions in complex situations that influence and lead the broader work team to meet deliverables and drive new initiatives
  • Act as an advisor to senior leadership to develop, influence and document issue risk remediation plans, for multi-faceted, highly complex, or long-term risk mitigation and control strategies
  • Strategically engage with all levels of professionals and managers companywide and serve as an expert advisor to leadership
  • Building strong partnership and collaboration with Business Control Management (BCM) team members, Business Aligned Control (BACO) Management Group, Internal Audit, Independent Testing & Validation (IT&V)

Required Qualifications:

  • 5+ years of risk management, business controls, quality assurance, business operations, compliance, or process experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 5+ years experience with Issue and Risk Management
  • 5+ years experience developing and executing Quality Assurance reviews
  • 5+ years experience developing and delivering executive level reporting, comfortable presenting to all levels of leadership
  • 3+ years Experience building dashboards (Power BI or Tableau)

Desired Qualifications:

  • Technical writing experience
  • Ability to work in a fast-paced, deadline-driven environment.
  • Experience with Veritas issues and corrective actions
  • Ability to take initiative and work independently with minimal supervision in a structured environment
  • Experience developing and executing Quality Assurance reviews.
  • Experience in one or more functional areas: Technology, Compliance, Operational Risk Management, Project Management, or Business Operations
  • Prior experience within IT department and knowledge of IT products/services
  • Problem resolution abilities
  • Ability to analyze data and provide actionable insights.
  • Demonstrated ability to operate within a team environment
  • Ability to be adaptable and multi-task

Job Expectations:

  • This position offers a hybrid work schedule - 3 days per week on-site/in office and 2 days per week remote
  • This position is not eligible for Visa sponsorship


  • 300 S. Brevard St., Charlotte, NC

  • 2600 S Price Rd., Chandler, AZ

  • 800 S Jordan Parkway, Jordan Creek, IA

  • 550 S 4th Street, Minneapolis, MN

  • 325 John H McConnell Blvd Columbus, OH 43215

    Posting End Date:

    12 Jun 2024

    *Job posting may come down early due to volume of applicants.

    We Value Diversity

    At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

    Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

    Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

    Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

    Applicants with Disabilities

    To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

    Drug and Alcohol Policy

    Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.