About this role:

Wells Fargo is seeking a Bankruptcy Senior Manager supporting Consumer Lending. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Manage and develop Bankruptcy duties, lead management teams while directing and creating programs and policies for bankruptcy and collection functions

• Engage and support managers to accomplish goals, resolve complex problems and inquiries while ensuring overall compliance with government regulations

• Identify opportunities for process enhancements and risk control in bankruptcy claims

• Oversee complex issues to maximize efficiency and enhance customer service

• Consult with Senior Management or team to optimize bankruptcy and collection efforts

• Determine appropriate strategy and action for bankruptcy team to meet moderate to high risk deliverables

• Interpret and develop policies and procedures for Bankruptcy

• Collaborate with and influence all levels of professionals, including senior managers

• Interact with internal and external customers

• Manage allocation of people and financial resources for Bankruptcy

• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 6+ years of Loss Prevention, Bankruptcy or Customer Service experience in the financial industry, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 3+ years of management experience

Desired Qualifications:

• Bankruptcy Experience

• Experience working with ECAR servicing platform

• Project management experience

• Experience developing partnerships and collaborating with other business and functional areas

• Excellent verbal, written, and interpersonal communication skills

• Advanced Microsoft Office skills

• Virtual leadership experience

• Manage identification of trends through providing monthly business insights

• Focus on policy/procedure validation and highlight the areas needing change to secure stronger controls

• Assure that we are effectively managing our business performance, team member performance and controls

• Present to senior and executive level management on business performance and make recommendations on strategies to effectively change and assure risk adherence and process improvements

• Support & drive strategic initiatives for the business.

• Creation & evaluation of risk controls

• Proactively identifying risk accompanied with ability to look broadly to other potential impacted areas outside of designated scope.

• Collaborate across organizational lines and influence others without direct organizational authority.

​Job Expectations:

• Up to 20% ability to travel

• This position offers a hybrid work schedule

• This position is not eligible for Visa Sponsorship

Locations:

• 1525 W W T Harris Blvd, Charlotte, NC 28262

Required locations for this position is listed above. Candidate must reside within a reasonable commute to the site location. Relocation assistance is not available for this position.

Posting End Date:

*Job posting may come down early due to volume of applicants.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.