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Bankruptcy Senior Manager

Wells Fargo

Wells Fargo

Charlotte, NC, USA
Posted on Sunday, June 9, 2024

About this role:

Wells Fargo is seeking a Bankruptcy Senior Manager supporting Consumer Lending. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

  • Manage and develop Bankruptcy duties, lead management teams while directing and creating programs and policies for bankruptcy and collection functions

  • Engage and support managers to accomplish goals, resolve complex problems and inquiries while ensuring overall compliance with government regulations

  • Identify opportunities for process enhancements and risk control in bankruptcy claims

  • Oversee complex issues to maximize efficiency and enhance customer service

  • Consult with Senior Management or team to optimize bankruptcy and collection efforts

  • Determine appropriate strategy and action for bankruptcy team to meet moderate to high risk deliverables

  • Interpret and develop policies and procedures for Bankruptcy

  • Collaborate with and influence all levels of professionals, including senior managers

  • Interact with internal and external customers

  • Manage allocation of people and financial resources for Bankruptcy

  • Develop and guide a culture of talent development to meet business objectives and strategy

    Required Qualifications:

    • 6+ years of Loss Prevention, Bankruptcy or Customer Service experience in the financial industry, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

    • 3+ years of management experience

    Desired Qualifications:

    • Bankruptcy Experience

    • Experience working with ECAR servicing platform

    • Project management experience

    • Experience developing partnerships and collaborating with other business and functional areas

    • Excellent verbal, written, and interpersonal communication skills

    • Advanced Microsoft Office skills

    • Virtual leadership experience

    • Manage identification of trends through providing monthly business insights

    • Focus on policy/procedure validation and highlight the areas needing change to secure stronger controls

    • Assure that we are effectively managing our business performance, team member performance and controls

    • Present to senior and executive level management on business performance and make recommendations on strategies to effectively change and assure risk adherence and process improvements

    • Support & drive strategic initiatives for the business.

    • Creation & evaluation of risk controls

    • Proactively identifying risk accompanied with ability to look broadly to other potential impacted areas outside of designated scope.

    • Collaborate across organizational lines and influence others without direct organizational authority.

    ​Job Expectations:

    • Up to 20% ability to travel

    • This position offers a hybrid work schedule

    • This position is not eligible for Visa Sponsorship


    • 1525 W W T Harris Blvd, Charlotte, NC 28262

    Required locations for this position is listed above. Candidate must reside within a reasonable commute to the site location. Relocation assistance is not available for this position.

    Posting End Date:

    12 Jun 2024

    *Job posting may come down early due to volume of applicants.

    We Value Diversity

    At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

    Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

    Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

    Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

    Applicants with Disabilities

    To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

    Drug and Alcohol Policy

    Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.