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Commercial Collections Representative

Wells Fargo

Wells Fargo

Multiple locations
Posted on Sunday, June 9, 2024

About this role:

Wells Fargo is seeking a Commercial Collections Representative in Transactions & Processing as part of Commercial Banking Operations. Learn more about our career areas and lines of business at wellsfargojobs.com.

This position is responsible for analyzing and managing delinquent/ problem commercial business loans. Including account/credit analysis, identify the right parties, and handling the negotiation and execution of appropriate strategies to reach long term resolution.

In this role, you will:

  • Support, review, and negotiate a medium to high risk portfolio consisting of more complex delinquent loans of high level collateralized accounts which require special handling and research
  • Research credit and account information, handle workout and restructuring problem loans and restructuring payment plans
  • Review account equity to determine loss projections
  • Monitor portfolio for policy compliance and adherence to risk ratings
  • Assist in the training of entry level staff
  • Participate in conducting issue specific training in conjunction with Manager
  • Utilize a high degree of knowledge and understanding of company polices and procedures and execute without issue
  • Lead by example, handle core assignments effectively while taking on additional responsibilities
  • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
  • Interact with internal customers
  • Receive direction from leaders
  • Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

  • 2+ years of Commercial Collections experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

  • A BS/BA degree in accounting, finance, or economics
  • Accounting experience, accounts receivable or accounts payable
  • Commercial Collections experience
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to provide strong customer service while actively listening and responding in an appropriate manner
  • Excellent critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change
  • Sound analytical skills with high attention to detail and accuracy
  • Experience delivering results in a fast-paced, deadline driven environment
  • Sound organizational, multi-tasking, and prioritizing skills
  • Customer service/Customer Care experience
  • Intermediate Microsoft Office skills (Word, Excel and Outlook)
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Artiva experience
  • Infolease experience
  • Intermediate Microsoft Office (Word, Excel, and Outlook) skills
  • Ability to work effectively, as well as independently, in a team environment

Job Expectations:

  • This position offers a hybrid work schedule
  • Ability to work additional hours as needed


  • 5000 Riverside Rd. Irving TX
  • 801 Walnut St., Des Moines, IA
  • 1150 W Washington St., Tempe AZ

Additional details:

  • Position locations listed above.
  • Relocation assistance is not available for this position.
  • Visa Sponsorship not available for this position

    Posting End Date:

    30 Jun 2024

    *Job posting may come down early due to volume of applicants.

    We Value Diversity

    At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

    Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

    Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

    Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

    Applicants with Disabilities

    To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

    Drug and Alcohol Policy

    Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.