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Retail Auto Relationship Manager

Wells Fargo

Wells Fargo

Customer Service
Multiple locations
Posted on Monday, June 10, 2024

About this role:

Wells Fargo is seeking a Retail Auto Relationship Manager to cultivate and maintain relationships with medium to large and complex and/or high producing auto dealer accounts within the assigned market territory. This role will develop and execute strategy, proposals, and initiatives to generate additional revenues through optimizing business opportunities. Assesses the needs of the auto dealer to ensure satisfaction. Understands the profitability and risk of ongoing relationship. Develops and implements procedures to improve relationships if needed while also maintaining profitable relationships. In addition, responsible for securing any money owed to WF Auto (i.e. booksheet discrepancies, rebatables, etc.). Assists in clearing any customer generated complaints through the LOB or Enterprise complaints office. Ensures processes within the market territory support corporate objectives.

The Auto Relationship Team has dealerships in Central California region supporting the following territories: Elk Grove, Livermore, Lodi, Modesto, Stockton, and Turlock. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

  • Participate in building and maintaining relationships with medium to large and complex and high producing auto dealer accounts within the assigned market territory and identify opportunity for process improvements within the territory
  • Manage auto applications, loan volume and overall stability of credit portfolio of assigned auto dealerships
  • Establish and maintain dealer relationships
  • Terminate non-performing dealers
  • Resolve complex situations and exercise independent judgment while adhering to policies, procedures and compliance requirements
  • Establish and maintain relationships with all levels of internal and external customers, and interface with all level of management, both internal and external partners

Required Qualifications, US:

  • 2+ years of Retail Auto Relationship Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

  • Strong prospecting, sales, negotiation, and influence skills
  • Ability to negotiate, influence, and collaborate to build successful relationships
  • Ability to participate in the development and implementation of sales and service goals to ensure that organizational and customer goals are met
  • Intermediate Microsoft Office (Word, Excel, and Outlook) skills
  • Ability to interact with all levels of an organization
  • Ability to interact effectively and confidently with senior management
  • Strong organizational, multi-tasking, and prioritizing skills
  • Previous auto finance industry experience
  • Previous experience with auto operations, sales, and/or credit
  • Dealer services or auto finance risk experience
  • Auto sales management and business development territory experience
  • Client account relationship development and management experience
  • Experience with Dealer Services systems and platforms
  • Proficient experience with Salesforce
  • Knowledge and understanding of data warehouse analysis
  • Knowledge and Experience of CRS, DEALERTRAK, RouteOne and other Auto Applications

Job Expectations:

  • Ability to travel up to 75% of the time.
  • Ability to travel Minimum 4 days per week within assigned territory.
  • Ability to provide and work from a home office.
  • Ability to work nights, weekends, and/or holidays as needed or scheduled
  • Flexibility to address incidents as needed 24 hours a day
  • This position is not eligible for Visa sponsorship.

Posting Locations:

  • 100% Remote work location is available for this position.
  • Market area of support: Central California Region, which includes: Elk Grove, CA; Livermore, CA; Lodi, CA; Modesto, CA; Stockton, CA; and Turlock, CA.

California, CA - Pay Range: $63,600 - $135,700

Pay Range

$69,900.00 - $124,300.00


Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.

  • 401(k) Plan
  • Paid Time Off
  • Parental Leave
  • Critical Caregiving Leave
  • Discounts and Savings
  • Health Benefits
  • Commuter Benefits
  • Tuition Reimbursement
  • Scholarships for dependent children
  • Adoption Reimbursement

Posting End Date:

14 Jun 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.