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Senior Operations Processor - Global Employee Relations, Accommodations

Wells Fargo

Wells Fargo

Multiple locations
Posted on Monday, June 10, 2024


About this role:

Wells Fargo is seeking a Senior Operations Processor to join the Accommodations Team within the Human Resources Advisory Group.

In this role, you will:

  • Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance.
  • Support and mitigate risk by executing and monitoring controls.
  • Perform complex operational and customer support initiatives within Operations functional area, including but not limited to Accommodations.
  • Use technical expertise in the designated area to provide support to the operations of the business.
  • Provide feedback and present ideas for improving or implementing processes and customer support.
  • Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures.
  • Apply technical knowledge and expertise to perform work and action requests.
  • Provide subject matter expertise and interpretation of procedures to staff.
  • Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
  • Interact with internal customers across the business.
  • Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

Required Qualifications:

  • 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

  • 2+ years of Employee Relations experience
  • Knowledge and understanding of Human Resources ServiceNow AND Workday
  • Outstanding problem solving, investigative, and decision making skills
  • Strong organizational skills
  • Experience performing quality reviews and ensuring control procedures are followed
  • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
  • Experience recognizing and mitigating risk by executing and monitoring controls
  • Ability to work in a fast paced deadline driven environment
  • Ability to take initiative and work independently with minimal supervision in a structured environment
  • Advanced Microsoft Office (Word, Excel, and Outlook, Teams) skills

Position Location Options:

Charlotte, North Carolina (NC) – 401 S. Tryon Street
Charlotte, North Carolina (NC) – 8740 Research Drive
Charlotte, North Carolina (NC) – 1525 West WT Harris Blvd.
Minneapolis, Minnesota (MN) – 550 S. 4th Street
West Des Moines, Iowa (IA) – 800 S. Jordan Creek Parkway
San Antonio, Texas (TX) – 4101 Wiseman Blvd., Bldg. 308
Dallas, Texas area (TX) – 1445 Ross Avenue

Phoenix, Arizona (AZ) – 2222 W. Rose Garden Lane

Relocation assistance is not available for this position.
Must be based in one of the above locations or willing to relocate at your own expense.
This position currently offers a hybrid work schedule.
This position is not eligible for Visa sponsorship.

Posting End Date:

19 Jun 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.