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Change Mangement Portfolio Leader - Operations: Financial Crimes and Regulatory Ops

Wells Fargo

Wells Fargo

Accounting & Finance, Legal, Operations
Multiple locations
Posted on Tuesday, June 11, 2024

About this role:

At Wells Fargo, we have one goal: to satisfy our customers’ financial needs and help each achieve their dreams. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo offers financial services and technology that exceed Wells Fargo customers’ expectations and directly enable them to succeed financially. We interact with customers more than 12 billion times a year through in-store, on-line, ATM, and telephone transactions. We impact customers directly, through systems availability and security, as well as indirectly, through our business partners who offer and deliver a myriad of products and services that meet customers’ financial needs. We provide a competitive advantage for the company through excellence in fundamentals, integrated partnerships, and our talented and engaged team members.

The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company’s risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.

The COO group includes Operations supporting five LOB CEOs. Operations functions include payments, contact center operations, Operations regulatory, tax utilities, within our businesses, lending operations, Intelligent Automation, Business Process Modeling and other functions. This role will manage a portfolio of programs/products supporting the Financial Crimes and Regulatory Operations group.

Key Job Responsibilities:

Responsible for, directly and through subordinates, managing all activities and people associated with complex programs and products across a line of business. Manages a program or series of efforts associated with a specific business strategy to obtain benefits and controls. Interacts with senior leadership and major stakeholders to establish strategic plans and objectives for programs and products.

  • Setting high level strategy on business, product, and customer service needs
  • Analyzing profitability, policy, programs and staffing to ensure optimal business results; initiating and directing complex projects, including those managed by others
  • Directing project staff
  • Working with multiple groups to identify requirements, develop project plans and strategies, preparing business cases and assigning tasks
  • Influencing and negotiating with senior management
  • Overseeing program control and related risks
  • Interfacing with high level users to define needs and issues, managing the creation of user training
  • Managing budget/forecasting
  • Developing and/or authorizing policies/procedures/controls within scope of project to optimize results while ensuring compliance with government regulations and enterprise policies

In this role, you will:

  • Manage and develop a team of individuals associated with highly complex projects
  • Engage and influence more experienced leadership and major stakeholders to establish strategic plans and objectives for programs or projects
  • Identify and recommend opportunities for high level strategies on business, product, customer service needs, analyze profitability, policy, programs and staffing to ensure optimal business results, initiate or direct high risk programs or projects
  • Determine appropriate strategy and actions of change management team to meet performance objectives, including application of leadership objective, assessment of expected individual competencies in learning agility, ownership, stakeholder partnership and network performance
  • Interpret and develop government regulations and enterprise policies for highly complex, high-risk programs or projects
  • Collaborate with and influence more experienced leadership and major stakeholders to establish strategic plans and objectives for programs or projects
  • Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives in Project Management
  • Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

  • 4+ years of Project Management and Methodologies, Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 2+ years of Leadership experience

Desired Qualifications:

  • Experience in leading large scale organizational change management portfolios.
  • Experience working in a fast-paced matrixed environment in Financial Services industry.
  • Familiarity with Agile concepts and experience with Agile practice.
  • Ability to manage large scale products/programs in a complex environment across multiple lines of business.
  • Experience with Portfolio Reviews with executive level management.
  • Experience and knowledge of Enterprise Change Management.
  • Ability to articulate a complex problem, initiate action, make difficult decisions and generate creative solutions.
  • Exceptional facilitation skills to lead discussions that result in consensus and buy-in.
  • Experience leading highly complex portfolios and leading mid-size teams, to include resource allocation.
  • Experience working with business stakeholders and sponsors to remove roadblocks and drive progress.
  • Excellent organizational skills to lead team and stakeholders through assessment and/or remediation of multiple risks, issues and impediments simultaneously.
  • Exceptional consulting skills and experience.
  • Excellent verbal, written, and interpersonal communication skills to include executive presence.
  • Experience working with ambiguity, changing priorities and deadlines.

Job Expectations:

  • Ability to travel up to 10% of the time.
  • This position offers a hybrid work schedule
  • Relocation assistance is not available for this position
  • This position is not eligible for Visa sponsorship
  • Based on applicant volume the posting may come down early


  • Charlotte, North Carolina (Two Wells Fargo Center: Uptown - 401 S. Tryon St.)
  • Chandler, Arizona (A Building - 2700 S. Price Rd.)
  • Minneapolis, Minnesota (2701 Wells Fargo Way)
  • New York, New York (Hudson Yards - 500 W. 33rd St.)
  • Saint Louis, Missouri (F&L Building - 2801 Market St.)
  • San Antonio, Texas (Wiseman Campus - 4101 Wiseman Blvd.)
  • West Des Moines, Iowa (800 S. Jordan Creek Pkwy)

Base Compensation Range:

$111,000 - $197,500 USD Annual
Eligible for discretionary annual bonus.


Pay Range

$111,100.00 - $237,100.00


Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.

  • 401(k) Plan
  • Paid Time Off
  • Parental Leave
  • Critical Caregiving Leave
  • Discounts and Savings
  • Health Benefits
  • Commuter Benefits
  • Tuition Reimbursement
  • Scholarships for dependent children
  • Adoption Reimbursement

Posting End Date:

13 Jun 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.