Associate Commercial Loan Servicing Representative
Wells Fargo
About this role:
Wells Fargo is seeking a Associate Commercial Loan Servicing Representative.
In this role, you will:
- Collect all outstanding monetary receivables and financial statements. The process involves contacting the borrower either by phone or through email to collect the outstanding payments, fees, receivables, and financial statements
- Monitor loan system and resolve customer issues, and process complex transactions online
- Perform moderately complex administrative, transactional, operational and customer support tasks
- Audit loan systems of record for customer billing
- Receive direction from supervisors, and escalate non-routine customer concerns to experienced individuals
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
- Interact with internal and external customers
- Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Required Qualifications:
- 6+ months of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications
- Bachelor's degree with an emphasis in Business, Commerce, Real Estate or Finance
- Excellent verbal and written communication skills
- Is required to work in 1.30pm - 10.30pm shift.
- Experience in Commercial Loan Servicing, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- Should possess the skill to navigate through diverse sources and saving the required data into internal or shared electronic locations, synthesizing the information, and inputting it into templates.
- Good knowledge of MS Office and should be flexible to work on new assignments.
- Handling calls with LOB of the respective portfolios.
- Excellent interpersonal communication skills
- Strong attention to detail and accuracy
- Strong organizational and time management skills, ability to multitask and work in a deadline driven environment.
- Ability to work effectively in a team environment.
- Ability to effectively communicate with varying internal bank personnel, customers, consultants, and external counsel.
- Ability to successfully manage relationships and expectations with internal and external parties.
Job Expectations:
- Understanding of the Commercial Mortgage-Backed Securities (CMBS) industry, Pooling and Servicing Agreements and the roles and responsibilities of the Master Servicer and Special Servicer.
- Customer calling experience and ability to work with tight deadlines.
Posting End Date:
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.