About This Role:

Wells Fargo is seeking a Senior Human Resources Operations Representative. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow

In this role, you will:

• Support performance of less experienced staff and overall effectiveness of team; proactively provide feedback and present ideas for improving or implementing processes and customer support tools for human resources operations
• Perform complex business, operational and customer support tasks in support of initiatives within human resources
• Resolve escalated issues using technical knowledge and expertise to perform work, action requests, and achieve goals
• Interact with immediate team, functional area, and internal peers to provide guidance on human resources operations processes and deliverables
• Assist employees on human resources related issues providing complex policy interpretation
• Provide subject matter expertise and interpretation of procedures to less experience staff

Required Qualifications:

• 4+ years of Human Resources operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Job Expectations:

Training Program Coordination:

• Plan, schedule, and coordinate L&D programs, workshops, and e-learning sessions.
• Communicate with participants and trainers to provide session details and ensure everyone is well-informed,
• Send out program invitations, reminders and follow-up communications for training activities
• Manage logistics including venue booking, participant communication, and training materials.
• Oversee the end-to-end management of specific L&D projects, ensuring timely delivery and alignment with business objectives
• Monitor program timelines, budgets, and resources to ensure successful program implementation
• Trainer visitor management when onsite sessions are scheduled
• Assist in managing onboarding/orientation programs for new hires
• Coordinate feedback collection from participants and stakeholders to refine and enhance training programs.

Learning Content Management::

• Assist in documenting, and maintaining learning content such as training manuals, e-learning modules, and presentation materials.
• Ensure that all learning records are maintained as per the organization policy, and aligned with company objectives.

Learning Management System (LMS) Administration & Infra administration:

• Manage the organization’s LMS, including user registrations, roster management, course assignments, and tracking learning progress, .
• Generate reports from the LMS to analyze training effectiveness, participation, and feedback.
• Troubleshoot technical issues and escalate to stakeholders
• Manager learning rooms reservation process and conduct audit on learning infra on periodic basis

Stakeholder Management:

• Partner with various stakeholders includes SCM, Learning partners, vendor partners to prepare training logistics
• Liaise with internal stakeholders and external vendors to organize and deliver training sessions.
• Work closely with Finance team for payments and invoice management.

Training Facilitation Support:

• Provide support to trainers and facilitators, ensuring all necessary materials and resources are available.
• Assist in delivering onboarding sessions, soft skills training, and other in-house workshops when needed.

Data and Reporting

• Track and report on training attendance, completion rates, and other key metrics to assess program effectiveness.
• Analyze learning data to provide insights and recommendations for improving future training initiatives.
• Maintain accurate training records and ensure compliance with regulatory training requirements.
• Stay updated on industry trends, best practices, and emerging technologies in learning and development.
• Recommend innovative methods and tools for enhancing the employee learning experience.

Desired Qualifications

• Bachelor’s degree from any recognized university.
• 4+ years of experience in Learning and Development, HR, or related roles.
• Strong learning program management and organizational skills.
• Proficiency with Learning Management Systems (LMS) and e-learning and class room program management.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and adapt to changing business needs.

Key Competencies:

• Detail-oriented and highly organized.
• Ability to work independently as well as part of a team.
• Problem-solving mindset with a proactive approach to challenges.
• Ability to build strong relationships with stakeholders across

Posting End Date:

*Job posting may come down early due to volume of applicants.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.