About this role:

The Public Affairs and Legal (PAL) Technology Team creates rewarding user experiences that touch the work lives of 226K employees worldwide by implementing modern technologies including Generative AI.

As a Lead Product Designer on the team, you’ll work in across design disciplines to help guide multidisciplinary teams toward successful product outcomes. You’ll gather and prioritize user needs, ideate with product and technology partners, deliver designs at an actionable level of fidelity, provide implementation guidance to delivery teams, and monitor feedback & metrics for the next best product opportunity. These efforts can drive the development of internally built products, or they can inform the implementation of powerful partner-provided capabilities.

In addition to demonstrating the skills above, you’ll also need to demonstrate initiative and leadership that pushes design projects forward through obstacles and challenges. You’ll be a supportive teammate and easy collaborator who cultivates trusting relationships with stakeholders across the company. Understanding the importance high-quality communication, you’ll seek to clarify complex topics and make sure everyone is aligned on the UX details that matter.

In this role, you will:

• Lead complex initiatives including those that provide product usability, evaluation, and support to product development teams

• Develop and execute customer experience solutions for online applications and websites

• Be accountable for overseeing the execution of strategic design projects that influence design and strategic direction of the company

• Present designs and key milestone deliverables to peers and executive level stakeholders

• Influence roadmaps and business decisions by providing customer experience considerations

• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

• Establish and promote design guidelines, best practices and standards

• Manage the execution of strategic design projects that influence design and strategic direction of the company

• Serve as design advocate with the ability to forecast and assess industry trends and their impact on the company's product design alternatives

• Build and enhance working relationships within the information and interface design function and community outside of the company

• Provide product usability, evaluation, and support to product development teams

• Lead customer experience strategy for platforms and products

• Influence roadmaps and business decisions by providing customer experience considerations and participate in roadmap planning and virtual teams

• Make decisions in customer experience strategy for platforms and products requiring understanding of the function and compliance requirements

Required Qualifications:

• 5+ years of Online and Digital Product Design, Information Sciences, Graphic, and Visual Arts experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 3+ Years of working with Functional Specifications and or User Experience Flows

Desired Qualifications:

• Experience with designing AI-enabled experiences (including Generative AI)

• Strong business sense facilitating efficient collaboration with stakeholders

• Experience conducting usability research and testing

• Experience in regulatory-facing environments (finance, health care, or similar)

• Ability to quickly navigate design tools such as Figma, Sketch, and Adobe XD

• Strong communication and presentation skills

• Experience working in agile product teams

Job Expectations and Core Values:

• Be Humble: You're smart yet always interested in learning from others

• Work Transparently: You always deal in an honest, direct, and transparent way.

• Take Ownership: You embrace responsibility and find joy in having the answers

• Learn More: You regularly self-educate and improve your skill set.

• Show Gratitude: You show appreciation and respect to those you work with.

Base Pay for this role for Menlo Park CA and NYC and is between $106,300 and $189,300 depending on experience and level of expertise.

Base Pay for this role for Charlotte is between $96,600 and $171,800 depending on experience and level of expertise.

• This position is not eligible for Visa sponsorship

• Hybrid office model with 3+ days/week worked in Wells Fargo Enterprise Functions core locations

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$96,600.00 - $206,100.00

Posting End Date:

7 Nov 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.