About this role:

Wells Fargo is seeking a Home Lending Servicing Product Management Director who is a product-focused leader with proven critical thinking skills and demonstrated operational credibility will be determining factors in selection. A successful candidate will be articulate and possess a demonstrated leadership capability. The candidate will have strong relationship management, influencing, vision, operational and execution skills. A key differentiator will be the ability to understand and operate successfully in a complex, heavily matrixed corporate environment. The candidate operates with a bias with a sense of urgency, passion for results, human-centered, and personal accountability for driving results

Specifically, we seek:

• Leadership: Proven ability to establish and gain buy-in for an idea or vision, define stretch goals that are attainable and directly support business goals, and garner enthusiastic support across the organization to accomplish the goals.

• Problem Solving: Ability to visualize, articulate, and solve problems. Accurately analyzes complex issues, ensuring identification of underlying root causes. Demonstrates the ability to solve problems under conditions of uncertainty and ambiguity. Generates alternative solutions and expertly handles obstacles.

• Professional Skills: Capable prolific communicator that is comfortable working with a wide variety of corporate executives, sales, marketing, engineering, operations, customers, and business partners. Proven teamwork skills; excellent interpersonal, written, and oral communication skills.

• Creativity and Innovation: Able to think creatively and critically to identify opportunities to uniquely and effectively meet customer needs. Strong ability to assess market and competitive conditions and to develop creative, break-through approaches supporting improved customer experiences and operational efficiencies.

• Analytical Thinking: Obtains and uses data necessary to identify opportunities or understand problems; uses quantitative techniques to make it actionable.

In this role, you will:

• Lead overall product strategy for Home Lending Servicing.

• Drive the development of customer and/or market insights to influence the Home Lending technology product strategy.

• Partner with business and technology leaders to develop a cohesive product strategy across numerous business areas and technology products.

• Lead a team of Product Management Managers, Product Managers and Product Owners to develop technology product roadmaps across numerous technology products that support Home Lending.

• Develop and coach team members to establish an industry leading product management competency.

• Develop and manage industry partner product relationships.

• Negotiate vendor contracts and manages vendor relationships.

• Manage product strategy relationships with executive business and technology owners

• Coordinate/negotiate overall strategy and objectives in conjunction with many diverse businesses and key business partners across WF.

• Directly accountable for product performance and value recognition of technology investments.

• Lead efforts to obtain and analyze customer/competitive information and market research related to development and testing of services/products; distribution strategies and innovations, end-to-end technical/systems and customer requirements, and performance measurement techniques; and managing enterprise-wide efforts to align and coordinate distribution channels, systems requirements, product introduction, marketing, training, and ongoing product/service management.

• Manage and develop specialized teams of managers and professional individual contributors

• Analyze customer and results-oriented information

• Perform market research related to development and testing of services and products

• Identify opportunities and strategies for establishing pricing policies, distribution strategies, technical systems, and customer requirements

• Manage companywide efforts to align and coordinate distribution channels, systems requirements, product introduction, marketing, training, and ongoing product and service management

• Lead teams by making strategic decisions to resolve highly complex, unique, and critical product line issues to meet deliverables

• Interpret and develop range of new products or product lines and product life cycle management for functions with moderate to high complexity and risk

• Collaborate with and influence stakeholders, subject matter experts, project managers, and experienced leaders

• Manage allocation of people and financial resources for Product Management

• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 8+ years of Product Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 4+ years of Management experience

Desired Qualifications:

• Deep understanding of the mortgage ecosystem, including external services, technology solutions and regulations

• Proven ability to communicate effectively, drive consensus, and influence outcomes at all levels across enterprise functions.

• Strong project planning with demonstrated experience leading cross functional teams’ though significant change.

• Experience building relationships across lines of businesses, influencing partners, as well as providing credible and effective challenge.

• Proven success recruiting, inspiring, developing, coaching, and motivating team members through balanced leadership with a focus on team member engagement and retention and performance management.

• Ability to combine a perpetual interest in learning, and deep knowledge of industry best practices/standards to build a world class organization.

• Ability and willingness to travel.

• Experienced leading and managing transformation efforts and demonstrated ability to lead the execution of large and complex initiatives within a matrixed environment

• Effectively communicate and broker agreements amongst diverse, differing, competing, and/or conflicting perspectives/priorities

• Ability to work in conjunction with functional partners to gain consensus on priorities and features needed to implement a project successfully.

• Experience in the banking and financial sectors, particularly related to Home Lending, Credit, and/or Risk Management

• Experience in Product Management, Business Transformation, Data, Analytics, Reporting, Management Consulting, Project Management, Strategic Planning, or Technology experience.

• Agile Product Owner Experience and knowledge of Agile strategy, development methodologies, and tools working directly with Technology teams in managing agile delivery of a product.

• Strategic planning experience in translating leadership vision into executable strategies and initiatives.

• Ability to understand technical policy requirements to help support the implementation of data management policies across all parts of the business.

• Strategic leadership skills with the ability to piece together complex matrixed organizations and collaborate/influence horizontally across technology, agile teams and business partners

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Job Expectations:

• This position requires compliance with all mortgages regulatory requirements and Wells Fargo’s compliance policies related to these requirements. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

• This position is not eligible for Visa sponsorship.

• This position offers a hybrid work schedule. Telework or remote work setting is not available. Preferred location(s) listed below. Relocation assistance is not available for this position.

Posting Locations:

• Charlotte, NC -550 S Tyron St

• Charlotte, NC -1525 W WT Haris Blvd

• Des Moines, IA-800 S Jordan Creek Pkwy

• Minneapolis, MN- 600 Wells Fargo

• San Antonio, TX-4102 Wiseman Blvd

• Dallas, TX- 1445 Ross Ave

• Tempe, AZ- 1150 W Washington ST

• New York, NY- 150 E 42nd St

Posted Range for role:

• $173,300 to 359,900 annually

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$173,300.00 - $359,900.00

Posting End Date:

7 Nov 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.