About this role:

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo is seeking a dynamic and results driven Senior Software Engineer with expertise in session replay tools, front-end technologies, with a proven ability to deliver data-driven insights that enhance our user experiences and inform business and technical decisions.

Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Lead moderately complex initiatives and deliverables within technical domain environments

• Design, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments

• Review moderately complex technical challenges that require an in-depth evaluation of technologies and procedures

• Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements

• Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals

• Lead projects and act as an escalation point, provide guidance and direction to less experienced staff

Required Qualifications:

• 5+ years of Software Engineering experience, experience integrating and implementing session replay tools, such as Glassbox, across web and mobile applications

• 5+ years of experience in capturing and analyzing user interactions to identify pain points and optimize the customer journey.

• 5+ years of experience in creating custom reports, funnels and leveraging data to provide actionable insights for business decisions.

• 5+ years of experience in working with cross-functional teams to implement session replay solutions and resolve issues collaboratively.

• 5+ years of experience in debugging and performing root cause analysis to address production issues.

• 3+ years of experience with Google Analytics for click event and page view tracking.

• 3+ years of experience with implementing data layer strategies for consistent and accurate data collection across digital platforms.

• Technical understanding of working with tag management tools like Tealium for session replay and analytics tool integration.

Desired Qualifications:

• 3+ years of experience in JavaScript for configuring and managing session replay tools, ensuring accurate data capture.

• 3+ years of experience in deploying enhancements and library optimizations for marketing, customer survey and customer experience technologies.

• 3+ years of experience in collaborating with vendors to address tool-specific issues and implement necessary changes.

• 1+ years of experience in creating Splunk dashboards and alerts for real-time monitoring and reporting.

Job Expectations:

• Willingness to work on-site at stated location on the job opening (This position offers a hybrid work schedule)

• Relocation assistance is not available for this position

Locations:

• 1755 Grant St., Concord, C
  

Pay Range:

For CA locations only: $100,800 - $179,200 USD Annual

Benefits:

• Information about Wells Fargo's US employee benefits

• Information about Wells Fargo's International employee benefits

Posting End Date:

28 Dec 2024

*Job posting may come down early due to volume of applicants

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$100,800.00 - $179,200.00

Posting End Date:

5 Dec 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.