Business Execution Consultant (Trainer)
Wells Fargo
About this role:
Wells Fargo is seeking a Business Execution Consultant (Training Lead) working on our Payments Transformation Team within Shared Services Offices (SSO).
In this role, you will:
- Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives
- Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics
- Determine areas of strength or Business Execution opportunity within defined scope of work
- Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations
- Utilize independent judgment to guide moderate risk deliverables
- Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business
- Exercise independent judgment and provide guidance in diverse support functions and operations for a single business group within a line of business
- Collaborate and consult with leaders and executive management
- Provide work direction to less experienced Strategy and Execution staff
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Required Qualifications:
- 4+ years of Business Execution, Implementation, or Communications experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Desired Qualifications:
- 4+ years Training Content Development / Technical Documentation / Technical Writer experience
- 4+ years of training experience
- 4+ year delivering training in a small and large group sessions (in-person & virtually)
- 2+ years with training tools (e.g., Adobe creative suite including - Adobe Illustrator, Adobe Photoshop, Adobe InDesign, Adobe Premier, Adobe Acrobat)
- Effective verbal communication skills
- PowerPoint and presentation skills
Job Expectations:
- Develop training strategies and plans to conduct knowledge transfer of upcoming release changes as well as onboarding training support for new hires.
- Develop and deliver training content to small and large groups both in-person and virtually.
- Evaluate technology changes, processes, procedures, and organizational errors to determine learning objectives and create a training curriculum to accomplish the objectives.
- Partner with managers/leaders to identify operational training leaders to participate in "train-the-trainer" events.
- Support the training delivery for the Payment Operations and other impacted teams to prepare the organization for sustainable adoption of changes.
- Lead the training content development, documentation and activities related to change management.
- Simplify training materials, inclusive of user guides, job aids, etc. to make them digestible for all knowledge levels, including individuals with no prior experience.
- Develop training plans that outline the learning objective, modules/topics, facilitate content validation and approvals in partnership with Subject Matter experts .
- Work with managers to identify impacted teams/employees that require training and maintain a list of stakeholders to engage to ensure impacted employees are trained.
- Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business.
- Work independently to make recommendations and implement training tools and methods needed to support the success delivery of training content.
- Assist in the planning and execution of a variety of training-related activities monitor the success of the training program, including in-session knowledge checks and post-session surveys.
Posting End Date:
13 Jan 2025*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.