Senior Systems Operations Engineer
Wells Fargo
About this role:
- Wells Fargo is seeking a Senior Systems Operations Engineer.
In this role, you will:
- Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
- Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
- Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
- Work with vendors and other technical personnel for problem resolution
- Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
- Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
Required Qualifications:
- 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Additional Required Qualifications:
- Must be a college graduate with B.A. /B.S. College Degree preferred major in Computer Science and/or MIS (Management Information Systems)/Engineering graduate
- The ideal candidate will have hands-on engineering experience with the SRE Concepts and Tools (AppD, Grafana, Elastic APM, Thousand Eyes, Ansible)
- Experience with Cloud infrastructure and container orchestration platform (E.g AWS, GCP, Kubernetes)
- Demonstrated technical competency and proficient in English language
Job Expectation:
- Application Support Role in L2 & L3 involving Production Support Deliveries and Services and SRE Initiatives
- Exposure to any SRE Concepts and Tools especially Observability and Automation tools (AppD, Grafana, Elastic APM, Thousand Eyes, Ansible)
- Help drive adoption of enterprise capabilities, tools, and innovation improving availability in a multi-cloud ecosystem by evolving observability, monitoring, logging, synthetic monitoring, and chaos engineering.
- Automate key SRE metrics and IT Service Operations processes including customer impact, availability of critical business flows, SLO/SLI adherence, error budget, and reduce time to recovery
- Share support responsibilities for critical applications and customer journeys including leading technical resolution of high priority incidents with cross-functional partners, remediation of issues, conducting of blameless postmortems, root cause analysis and introduce continuous improvement solving problems once and for all with the goal of no repeats.
- Ready to work in Shift Hours that spans between 06:30 AM to 10:30 PM IST & should be ready to work on weekend/Holidays.
- Production & Platform support involves being on standby for providing 24x7 support & Responsible to maintain high availability of the systems & applications.
- Responsible for Delivering SRE Initiatives (Code Analysis and Solutioning, TOIL Reduction and Observability)
- Responsible for Driving Production Releases and reviewing Application Releases from quality and risk standpoint
- Evaluate SLA, identifies gaps, suggest changes to assure supporting SLAs.
- Performs complex migrations from development to production, upgrades, installations and/or configurations.
- Good communication to handle business requirement and explaining solution.
Desired Qualifications
- Knowledge on SQL and PL/SQL.
- Experience with Continuous integration and deployment pipeline.
- Knowledge of DevOps Principles and practices
- Familiarity with security best practices protocols.
- Prior experience in an SRE role or similar capacity.
- Hands on experience with monitoring and logging tools (E.g. Prometheus, Grafana, ELK stack)
- Ability to Collaborate Effectively with cross functional teams and communicate technical concepts clearly.
Posting End Date:
16 Jan 2025*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.