About this role:

Wells Fargo is seeking a Senior Lead Digital Product Manager to join our Wires and Me2Me Payments Product Team within Consumer and Small Business Banking Payments. Reporting to the Product Director, this role will be accountable for the overall Consumer and Small Business Wires strategy including setting the vision, determining objectives and key results on an annual basis, overseeing business performance including financials, customer experience, and risk measures. This leader will be responsible for working in partnership with other leaders across the Wires team, channel partners, operations group, and the risk community to ensure the Wires product meets and exceeds internal and customer expectations.

Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Support the Product Director in owning, defining, and driving the Wires strategy and roadmap

• Lead engagement with key internal stakeholders across the organization including Technology, Digital, Operations Independent Risk Management, and Legal

• Support creation of a culture of orientation to the customer and to data

• Partner closely with Deposits, Digital, and Fraud teams to balance customer experience, business growth, and fraud risk management objectives

• Lead or participate in moderately to highly complex initiatives and deliverables by utilizing data-driven, advanced analytical techniques to make actionable insights, trends, recommendations, or contribute to large-scale planning that has a broader impact

• Develop business segmentation, customer profiling, benchmarking, forecasting, perform vintage analysis and create strategies

• Support the business to understand revenue, pricing, complaints and customer feedback using insightful analytics

• Enable actionable insights for senior leaders through delivery of timely, executive-level communications.

• Communicate actionable insights and recommendations using data in a digestible format to a wide variety of audiences to include non-technical audience of varying levels

Required Qualifications, US:

• 7+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Consumer and Small Business Deposit Payment Products experience (e.g. Wires, Bank to Bank Transfer, Bill Pay, Zelle)

• Ability to analyze data to identify issues or opportunities with business and road map priorities

• Develop reporting and insights to help business decisions which includes root-cause analysis of complaints, reporting on SLAs, KRIs, and trends

• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important

• Strong understanding of compliance requirements related to payment products

• Expert verbal, written and presentation skills; must be able to effectively communicate and broker agreements amongst diverse, differing, competing, and/or conflicting perspectives/priorities

• Ability to exercise independent judgment to identify and resolve problems

• Ability to effectively communicate, create and deliver dynamic presentations to all levels of the organization

• Experience with benchmarking, data, analysis, metrics and financials to identify opportunities or understand problems

Job Expectations:

• Willingness to work on-site at stated location on the job opening

• This position offers a hybrid work schedule

• Ability to travel up to 5% of time

• This position is not eligible for Visa sponsorship

• Required location(s) listed below.

Job posting may come down early due to volume of applicants

Posting Locations:

• 401 S Tryon St. - Charlotte NC 28202

• 3075 Loyalty Circle - Columbus, OH 43219

• 550 S 4th St. - Minneapolis, MN 55415

• 2700 S Price Road - Chandler, AZ 85286

• 1150 W Washington St. - Tempe, AZ

• 150 E 42nd St.- New York, NY 10017

• 333 Market St.- San Francisco, CA 94103

• 1755 Grant St. – Concord, CA 84520

Pay Range:

• New York - New York Pay Range: $138,500 – $287,600 annual (this range may not be applicable to other locations)

• San Francisco - California Pay Range: $138,500 – $287,600 annual (this range may not be applicable to other locations)

• Concord - California Pay Range: $138,500 – $287,600 annual (this range may not be applicable to other locations)

• Minneapolis – Minnesota Pay Range: $120,400 – $250,000 annual (this range may not be applicable to other locations)

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$120,400.00 - $287,600.00

Posting End Date:

19 Jan 2025

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.