About This Role

Wells Fargo is seeking a Fraud & Claims Operations Manager.

In This Role, You Will

• Manage and develop a team of supervisors, analysts, specialists, or consultants, and engage management, vendors or related functional areas associated with fraud and claims investigations
• Identify and recommend opportunities for implementation of procedures, controls, and trend data to ensure proactive identification, prevention execution, detection, investigation, recovery, and government or internal reporting of fraud and claims activity
• Make decisions and resolve issues regarding fraud and claims to meet business objectives
• Interpret and develop data and reports on emerging risk in the fraud environment to implement functional area policies or procedures which will maximize efficiency and enhance customer service
• Collaborate and consult with customers, vendors, and other functional areas to resolve escalated issues
• Interact directly with fraud and claims management to develop and implement functional area policies or procedures to support Wells Fargo's business goals
• Manage allocation of people and financial resources for Fraud and Claims Operations
• Mentor and guide talent development of direct reports and assist in hiring talent
  
  

Required Qualifications:

• 4+ years of Fraud Claim Investigations or Policy Violations, Risk Management or Compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years Leadership experience
  
  

Desired skills:

• Strong experience of People management in a claims, chargeback & recovery progress
• Thorough knowledge of Visa Operating Rules, Regulations change and other regulatory requirements such as Bank Secrecy Act, USA PATRIOT Act, FACTA, REG E
• Proactively provide feedback and present ideas for improving or implementing processes and tools within customer success group
• Global knowledge and good understanding of the Banking domain
• Ensure accuracy of data and deliverables of reporting employees with comprehensive policies and processes
• Experience working with and creating databases and dashboards using all relevant data to inform decisions.
• Develop and implement quality controls and departmental standards to ensure quality standards, organizational expectations, and regulatory requirements.
• Working knowledge of data mining principles: predictive analytics, mapping, collecting data from multiple data systems
• Experience and knowledge of statistical modeling techniques
• Lead relationships with Global Business Partners of specified LoBs in US/ other regions and will be a key member of the global CSBB Operations management team
• Manage senior internal stakeholders including support groups. People management/ leadership - 60-75 persons; Direct reports (of) Team Leads, quality specialists and Asst. managers
• Ability to initiate and drive process excellence within the team
• Exhibits strong relationship/ negotiation orientation
• Exhibit good time management skills and works to meet or exceed all deadlines. Exhibits appropriate sense of urgency in managing responsibilities
• Demonstrates ability to prioritize tasks and to understand the urgency of specific requirements
• Demonstrates ability to effectively delegate duties
• Demonstrates a high degree of reliability, integrity, and trustworthiness in all areas
• Takes ownership for responsibilities and for management of risk exposure
• Have strong time-management skills and possess the ability to manage multiple projects at a time.
• Exhibits good planning and implementation skills
• Recognizes and respects the strengths of others in the organization
• Demonstrates ability to train new or existing staff on newly assigned duties
• Demonstrates ability to effectively lead and engage team members
• Motivates self and inspires others into positive actions
• Exhibits ability to manage difficult situations and to provide resolution according to the situation
  
  

Posting End Date:

4 Feb 2025

• Job posting may come down early due to volume of applicants.
  
  

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants With Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment And Hiring Requirements

• Third-Party recordings are prohibited unless authorized by Wells Fargo.
• Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
  
  

Reference Number

R-419822