About this role:

Wells Fargo is seeking a Senior Operations Processor

In this role, you will:

• Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
• Use technical expertise in the designated area and resolve escalated issues
• Provide feedback and present ideas for improving or implementing processes and customer support
• Perform complex operational and customer support initiatives within Operations functional area
• Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
• Apply technical knowledge and expertise to perform work and action requests
• Provide subject matter expertise and interpretation of procedures to staff
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Reviewing incoming records to ensure records meet the requirements for the USA Patriot Act Section 326
• Responsible for reviewing complex work and work on the priority queues
• Contact appropriate resources as needed to ensure accurate and thorough review of Universal Workstation records all cases in the work queue, including research and documentation
• Conduct research in Hogan and search external Websites for TIN verification when necessary
• Complete no less than 4 hours per year of self-directed subject matter related training
• Assist lower level Operations Analysts in development of their own research methods
• Assist with departmental projects and initiatives as tasked by management
• Partner with appropriate resources to seek out solutions to problems
• Research and resolve problems within department SLAs
• Perform duties and assignments within established timeframes, ensuring proper follow-up and completion
• Must be flexible to work odd shifts
• Ability to work overtime during peak volume times
• Conduct trainings for the team members in absence of Analysts
• Consult with lower level Analysts; assist in development of their research and investigative methods
• Provide coaching and mentoring to other Analysts regarding processes, procedures and policy
• Should be a graduate with 4+ years’ of experience in one or a combination of the following: Financial services, criminal justice, fraud, Bank Secrecy Act, anti-money laundering, or investigations of financial crimes or policy violations; experience in the foregoing Operational Risk Management processes and / or Compliance or Audit Programs of a banking back office operations
• Ability to identify “high risk” customers as defined by enterprise policies for risk rating customers
• Ability to meet and often exceed established production standards
• Ability to analyze and summarize large amounts of data
• Understands and also tried to grasps the procedure of core processes/sub processes within the same LOB
• Has a basic understanding of multiple processes within LOB
• Examines and delivers as per the required quality, following the laid procedures, policies under guidance
• Accurately process high volumes of work, within established deadlines
• Displays understanding of process related metric
• Possess basic domain knowledge
• Communicate clearly and concisely
• Strong communication skills and have the ability to conduct process trainings and provide floor support if required

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.