About this role:

Wells Fargo is seeking a Performance Management Strategy Consultant to lead a systemic approach to measure, monitor, and improve operational performance within Unsecured Lending Operations (ULO). This work will directly influence operational excellence, customer and employee experience, and risk outcomes. The role will help establish a strategy and connect individual, team, and enterprise-level goals, using data and insights to inform leadership decisions and frontline execution.

Join our ULO Operational Strategy team as we build and execute a performance management strategy that drives excellence across Customer Service, Collections, Servicing, and Underwriting business functions. This role will help shape the framework, measurements, and improve team performance though data, technology, and operational alignment. You’ll collaborate cross-functionally with business leaders, front-line teams, and consultants focused on business management, coaching standards, and execution to serve as a key force behind strategic performance insights, strategy, and execution.

In this role, you will:

• Lead cross-functional teams to develop and execute strategic initiatives that drive operational excellence and performance outcomes.

• Constantly influence and guide change at all levels of the organization.

• Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate.

• Evaluate performance strategies and outcomes across ULO operations, while building frameworks for continuous improvement and accountability.

• Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations.

• Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans.

• Collaborate and consult with members of all teams across ULO Ops teams; initial priority focusing within Production Ops including business leaders, process owners, and support teams to drive strategic initiatives.

• Influence, guide and lead less experienced Strategy, Administrative, and Execution employees within the ULO organization.

Required Qualifications:

• 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 5+ years’ experience in performance management, operational strategy, or workforce planning in financial services and/or complex working environments

• 3+ years' experience leading others

• Proven ability to influence senior leaders, frontline teams, and peers in matrixed environments– especially when driving change in legacy, large, or complex operational structures

• Experience leading and operationalizing performance management strategies across matrixed environments and stakeholders

• Experience working in or closely with high-volume operations (e.g. call centers, collections, underwriting, or servicing) - ideally with exposure to both strong and weak performance management structures

• Demonstrated ability to simplify complex performance data into actionable insights for senior leaders and frontline teams

• Proficiency in Excel and strong capability in analyzing and interpreting large operational data sets to ‘tell the story’ and drive performance insights and recommendations

• Experience with business intelligence tools (e.g. power BI, Tableau) and/or experience designing OKRs, KPIs, dashboards, or balanced scorecards for operational teams is a plus

• Strong written and verbal communication and presentation skills, especially for executive updates.

• Experience working in ambiguity and building structure from scratch

Ability to work in the office at any of the listed locations:

Des Moines, IA

Charlotte, NC

Roanoke, VA

Sioux Falls, SD

Phoenix, AZ

Hybrid schedule is offered

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.