About this role:

Wells Fargo is seeking a Senior Commercial Loan Servicing Specialist.

In this role, you will:

• Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution

• Evaluate and upload data into the systems of record to ensure compliance with all bank policies, procedures, and regulatory requirements

• Coordinate all aspects of resolving open customer service issues; interact with internal and external customers

• Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs

• Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications

• Serve as an escalation point in the resolution of client issues

• Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes

• Identify activities of the team to ensure conformity with established procedures

• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

• May lead projects, teams, or serve as a mentor for lower-level staff; may contribute to strategic initiatives

• Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements

Required Qualifications:

• 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience in Commercial Loan Servicing, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Candidate should have minimum 4 years of overall experience with minimum 3+ years of SME level /Training Expertise.

• Should have knowledge of all loan life cycle events in LUCAS.

• Should be aware of LUCAS environments (Production and Lower Environment) and their functionalities.

• Able to perform and deliver complex tasks in all product areas in LUCAS.

• Training Development and Delivery:

• Desing and implement training programs tailored to various user levels, covering topics such as Loan documentation, Syndication loan functionality, processing and system functionality.

• Material Creation:

• Develop comprehensive training materials, including manuals and presentations to facilitate effective learning experiences.

• Performance Assessment:

• Evaluate the effectiveness of training programs through assessments and feedback, making necessary adjustments to improve outcomes.

• Ongoing support:

• Provides continuous support and guidance to users post training, addressing queries and ensuring the practical application of learned skills.

• Analytical skills to assess training effectiveness and implement improvements, Familiarity with Loan IQ platforms and instructional design principals.

• User Adoption and engagement:

• Provides onboarding training for new users or LOBS, ensuring they understand how to use Loan IQ from the start.
  Ensure users are engaged and encourage continuous learning through follow-up sessions and refresher courses.
  Should have trained at least the batch of 20 team members and delivered positive results post training.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.