About this role:

Wells Fargo is seeking a dynamic Lead Software Engineer to join the Enterprise Application & Cloud Transformation team to realize a world class, next-gen Contact Center as a Service (CCaaS) solution for the firm, creating an innovative and efficient customer and agent experience.

In this role, you will:

• Lead complex technology Cloud initiatives including those that are companywide with broad impact.
• Act as a key contributor in automating the provisioning of Cloud Infrastructure using Infrastructure as a Code.
• Make decisions in developing standards and companywide best practices for engineering and large-scale technology solutions. Design, Optimization and Documentation of the Engineering aspects of the Cloud platform.
• Understanding of industry best practices and new technologies, influencing and leading technology team to meet deliverables and drive new initiatives.
• Review and analyze complex, large-scale technology solutions in Cloud for strategic business objectives and solving technical challenges that require in-depth evaluation of multiple parameters, including intangibles or unprecedented technical factors.
• Collaborate and consult with key technical experts, senior technology team, and external industry groups to resolve complex technical issues and achieve goals.
• Build and Enable cloud infrastructure, automate the orchestration of the entire Azure/GCP (Google Cloud Platform) Cloud Platforms for Wells Fargo Enterprise.
• Working in a globally distributed team to provide innovative and robust Cloud centric solutions.
• Closely working with Product Team and Vendors to develop and deploy Cloud services to meet customer expectations.

Required Qualifications:

• 5+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years of experience with Node JS, JAVA, Spring Boot
• 3+ years working with Cloud Platform (GCP, AWS, or Azure)
• 2+ years of experience with Python
• 2+ years of experience with GenAI
• 1+ years of experience with Playbooks , Vertex AI

Desired Skills:

• 5+ years of Contact Center industry experience with design, development, testing, integration with vendors, CRMs and business applications. Proven knowledge in one or more of the contact center sub domains such as: IVR/IVA, NLU/NLP, Real Time Omni channel Agent experience and customer journey, CX/AX experience optimization using AI/ML (Artificial Intelligence/ Machine Learning)
• 3 years’ experience with Google Cloud Platform and its services ) or alternate public/hybrid cloud and a proven track record delivering products with cloud services and cloud architectures at scale.
• 3 years fullstack experience with Kafka, Distributed Caches (GemFire, Redis), Elastic Search technologies, GraphQL, and NoSQL Databases (Cassandra or Mongo), Graph Databases, Public Cloud Marketplace services
• Experience with LLMs, RAG, vector databases and conversational bots
• 3+ years of Deep Domain Driven Design experience with cloud native Microservices designed and developed for massive scale and seamless resiliency, deployed on PCF/VMWare Tanzu, K8s or Serverless cloud technologies.
• 3+ years of real time low latency, front-end Web applications React, Redux, RXJS, Typescript, progressive Web Apps with responsive design with Rest APIs, real time eventing gRPC or Web Sockets using Micro front end architecture.
• 3+ years of experience with automated testing frameworks for Unit testing for Java/Python and UI Micro services, Service Virtualization and Contract Testing, API Testing with Blazemeter/JMeter, WebRTC signaling and audio testing including audio quality, performance stress and load tests, and chaos resiliency automated testing for full stack, lower environment data conditioning and testing.
• 3+ years of hands-on experience with TrueCD, DevOps with Cucumber, Jenkins,
• Experience with Google Agent Development Kit
• Experience working in Agile environment
• Knowledge of Infrastructure as Code tool Terraform and GitHub, understanding of concepts and familiarity working within modern IaC/EaC pipelines.
• Scripting and infrastructure automation, including Python/Go, Shell, Gherkin, PowerShell etc.
• Professional cloud certification on Azure/GCP or other cloud providers.
• Ability to rationalize risk controls into policy outcomes.
• Should have good understanding of Network Security Experience and Enterprise Architecture and OWASP Security practices exemplified through previous projects.
• Exposure to ADK , LangChain and LangGraph is a plus

Job Expectations:

• Ability to work on-site at approved location listed
• This position is not eligible for Visa sponsorship
• Relocation assistance is not available for this position

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.