About this role:

The Head of Strategy and Business Management in Business & Real Estate Services, which is part of the Shared Services Operations group will have responsibility to support the Head of Business & Real Estate Services in managing an organization of 1,200 employees by leading strategic planning, development of accountability routines, performance metrics, budget forecasting, human capital and people initiations, as well as preparing executive presentations/ business reviews. This role will be responsible for working with leaders across the Business & Real Estate Services team to define and execute key initiatives aligned with Shared Services Operations, Global Operations, and Wells Fargo’s strategies This role is expected to be filled by an individual able to independently make decisions, define approach, organize priorities, manage key stakeholders and communicate at senior levels of the organization.

In this role, you will:

• Manage and develop a team of managers and individual contributors that ensure successful planning, integration, and measurement of operations with moderate to high complexity and visibility to senior management.

• Lead the Strategic Analytics team to deliver insightful and actionable data, business intelligence and market intelligence to support the operations teams and business partners across Real Estate Valuation Services, Information Management Utility and Customer Tax Operations.

• Provide BRES Operations executive support with responsibility for management routines, business reviews, administrative support, periodic submission to multiple senior committees and oversight routines to ensure alignment and progress against strategic goals.

• Prepare materials for executive reviews with focus on measurements, data insights and storytelling by consolidating inputs from multiple groups into one consistent deliverable for BRES. ​

Required Qualifications:

• 8+ years of Project Management, Implementation, or Strategic Planning experience, including Management experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education

• 4+ years of management experience

Desired Qualifications:

• 8+ years’ experience leading large scale strategic complaints transformation initiatives, redress, and remediation customer business support initiatives and programs.

• Working knowledge of several complex operations areas, including Real Estate Valuations, Tax, and Information Management to be able to make decisions independently that continue to drive business results and deliver on key initiatives.

• Strong experience working with cross-functional stakeholders, internal and external partners in implementing and delivering long- term strategic policies and processes

• Strong presentation skills – written and verbal, and the experience adapting both content and presentation style to multiple audiences

• Ability to influence across all organizational levels, particularly senior management

• Proven ability to pull together story lines from across the teams and integrate into a broader message

• Highly organized and detail-oriented, with the proven ability to manage processes and people, handle multiple tasks simultaneously and prioritize effectively

• Must have strong relationship management and proven leadership skills, with solid conflict management, negotiation, and organizational effectiveness techniques

Job Expectations: Ability to Travel up to 20% of the time

Work Location:

401 S Tryon St
CHARLOTTE, NC 28202

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.