About this role:

Wells Fargo is seeking a Lead Commercial Loan Servicing Representative.

In this role, you will:

• Providing service to Commercial Real Estate Agency loans
• Responsible for reviewing the loan documents, understanding the borrower requirements on requests for reserve disbursement.
• Thorough understanding of CRE Reserves Disbursement process
• Support new hires and less tenured team members in providing resolutions of inquiries and complaints
• Determine appropriate course of action and conduct investigative steps to fully identify customer issues
• Good communication skills both verbal and written.
• Conduct meaningful interactions with onshore partners and internal stakeholders.
• Perform day to day activities and ensure the SLAs and TAT are met
• Timely escalation of any issues identified.
• Provide subject matter expertise and interpretation of procedures to less experienced individuals
• Take ownership and provide resolution to the complaints and escalations with high priority
• Have thorough understandings of the entire process and bring up process improvement ideas which will streamline the existing process.
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
• Working closely with the immediate managers in resolving issues.
• Identifying potential issues and bring up solutions.
• Work independently on the management reports and metrics within the stipulated timelines.
• 6 plus years of experience in US mortgage and Commercial Real Estate. 3 plus years of experience in Reserves Disbursement and money movement processes.

Required Qualifications:

• 6+ years of experience in US mortgage and Commercial Real Estate. 3 plus years of experience in Reserves Disbursement and wire or money movement processes.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.