About this role:

Wells Fargo is seeking a Loan Workout Specialist in Wells Fargo Vendor Middle Market as part of the Wholesale Lending Operations division. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Provide support to internal and external customers in complex initiatives relating to collection portfolios data to reduce delinquency and restructuring of loans within the Loan Workout functional area
• Evaluate risk and analyze account information including financial statements and total relationship
• Coordinate initial loan renewal process and negotiate with borrower or attorneys in order to determine workout solutions
• Restructure supervised loans, recover charged off loans and research account equity to determine full or partial charge off or attend foreclosure sale
• Conduct research and determine resolution for title and collateral perfection issues
• Review and research complex operational challenges that require research, evaluation, and selection of alternatives related to low to medium risk deliverables
• Monitor portfolio for policy compliance and adhere to risk rating Identify opportunities for process improvements within scope of responsibilities in Loan Workout area
• Present recommendations for resolving complex situations and exercise independent judgment while developing expertise in the functions, policies, procedures and compliance requirements
• Coach and assist less experienced colleagues
• Provide issue specific training and participate in departmental projects
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Required Qualifications:

• 2+ years of Loan Workout, Commercial Lending experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Commercial Collections experience
• Customer Centric mindset
• Advanced Microsoft Office skills (Excel, Word, Outlook, Teams)
• Excellent analytical skills
• Excellent verbal, written, and interpersonal communication skills
• Ability to identify root-cause issues/improvement opportunities, and design approaches/programs/products to improve overall quality assurance
• Knowledge and understanding of collections operations: compliance and governance oversight
• Leadership skills with the ability to train and lead others
• Ability to work in a fast-paced deadline driven environment
• Strong organizational, multi-tasking, and prioritizing skills
• Ability to assess current processes/procedures and make recommendations for efficiency
• Experience resolving and working through escalated and complex customer issues
• Ability to recognize and escalate issues to management for any process breaches
• High-volume outbound call experience
• Experience with InfoLease and Artiva systems

Job Expectations:

• This position currently offers a hybrid work schedule of three (3) days in office and two (2) days from home.
• Office location: 801 Walnut St, DES MOINES, IA 50309
• Ability to work additional hours as needed
• Relocation assistance is not available for this position.
• Visa Sponsorship not available for this position

Additional Information: This role is responsible for supporting, reviewing, negotiating, and adjusting a collection portfolio which requires special handling or analysis to reduce delinquent/problem loans within the framework of company, vendor, or investor guidelines. Functions may include, but not limited to, analyzing credit/account information, monitoring vendor mis-directed payments, account modifications, skip tracing, payment plans, analyze vendor program remedies/recourse to determine loss projections, support vendor programs and volume goals through regular and consistent interaction with key stakeholders, monitor portfolio for policy compliance and adherence to risk ratings and compliance matters. This role utilizes a comprehensive understanding of company policies, procedures and collection systems in performance of duties

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.