About this role:

Wells Fargo is seeking an Operations Associate Manager. The role would require leading a team of Operations Processors to fulfill work type requirement & meet service level agreement as defined by the business.

Wells Fargo Lockbox Operations offers value-added receivables solutions to many of the Bank’s most valued corporate relationships and has the largest image-enabled Wholesale Lockbox network in the country. This team will review images of Checks, Invoices, Paystubs for keying and validating Payee Information, balancing report totals, MICR Information and updating the data as per specific guidelines and instructions.

In this role, you will:

• Supervise a team of Operation Specialists responsible for moderately complex transactional and operational tasks such as processing servicing related tasks, identifying problems, improving service levels and develop metric to measure growth and performance

• Ensure timely completion, quality and compliance within the operation area

• Work independently on moderately complex issues and projects

• Identify opportunities for process improvement and risk control development and escalates issues to senior management

• Provide training, performance, evaluation and coaching of less experienced team

• Make daily supervisory decisions and resolve moderately complex business issues related to team supervision, work allocation and daily operational tasks under direction of Operations management

• Leverage interpretation of policies, procedures, and compliance requirements

• Collaborate and influence all levels of professionals including senior managers

• Lead team to achieve objectives

• Manage allocation of people and financial resources for Operations

• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 2+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 1+ years of leadership experience

Desired Qualifications:

• University degree in Business, Commerce or any other discipline

• 2+ years’ experience in Banking and Financial Services

• Experience with Deposit Products, experience in US transactional processes

• Good knowledge of Deposit Products, especially lockbox & experience of working with international Line of Businesses

• Strong analytical skills with eye to detail

• Strong communication skills both written and spoken

Job Expectations:

• Flexible in working in any shift and on weekends (Week off during the weekday)

• Ability to work additional hours as needed

• Must work on-site at the located posted (Five/Neo Building, BGC, Taguig City)

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.