About this role:

Wells Fargo is seeking a Product Management Senior Manager to join our Loyalty Program Strategy & Business Ownership team within Cards & Merchant Services. This leader will oversee the Loyalty Solutions Rewards space and will be responsible for defining and building out the product strategy for Rewards Redemption capabilities across Wells Fargo Consumer Credit Cards, Small Business Cards, and Cobranded Cards. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Define and own the business strategy to establish a best-in-class rewards program over the next 1-3 years with specific focus on rewards redemption offerings

• Manage and develop redemptions product team members to drive consistent delivery of thoughtful, structured strategic recommendations and intent

• Establish and role-model use of structured frameworks for complex decision making that enable effective debate and accelerate getting to the right answer

• Conduct market research, spend analysis, and feasibility assessments to effectively prioritize new opportunities

• Gain executive sponsorship and widespread enterprise support for new initiatives and partnerships across key stakeholder teams

• Implement and own organizational structure and routines around strategy and stakeholder management to ensure ongoing visibility to work

• Partner with delivery teams to ensure both technical and nontechnical requirements are fully scoped upfront, and impediments to progress are addressed efficiently

• Manage and develop teams of managers and individual contributors for leading product strategy

• Appropriately identify, monitor, and mitigate potential risks to initiative delivery and overall customer experience

• Collaborate and consult with internal and external stakeholders regularly to drive engagement and alignment

• Manage allocation of people and financial resources for Product Management

• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications, US:

• 6+ years of Product Management, product development, strategic planning, process management, change delivery, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 3+ years of management or leadership experience

Desired Qualifications:

• Deep experience and knowledge of card industry and loyalty offerings as well as key trends driving changes in the marketplace

• Proven experience in P&L ownership and optimization, with a track record of driving financial performance through strategic product decisions

• Deep understanding of loyalty programs, including redemption capabilities and the P&L implications of various program components

• Experience engaging and driving business development activities to initiate and build executive support for strategic initiatives

• Experience evaluating and shaping end-to-end customer journeys/CX

• Familiarity and experience working with technical and agile delivery partners at scale

• Experience in banking or financial services; prior employment experience with a credit card issuer is preferred

• Ability to synthesize multi-dimensional, complex, and interrelated concepts into clear, consumable, implications, actions, and decisions

• Demonstrated track record of effective influencing and collaboration at all levels with significant internal collaboration/stakeholder management

• Exceptional problem-solving abilities

• Exceptional ability to translate complex business and operational concepts so they are clearly understood in support of sound decisions to meet business objectives

• Excellent written and oral communication skills with ability to clearly communicate results

• Demonstrated accountability and ownership in driving initiatives and delivering results

• Demonstrates a proactive mindset by identifying opportunities and taking initiative beyond assigned responsibilities

• Strong executive presence and interpersonal acumen to effectively navigate high-stakes negotiations and contractual discussions with tact and professionalism

Job Expectations:

• This role offers a hybrid work schedule

• Ability to travel up to 20% of the time

• This position is not eligible for Visa sponsorship

Posting Locations:

• 150 E 42nd St New York, NY 10017

• 550 S Tryon Charlotte, NC 28202

• 2800 S Price Rd, Chandler, AZ 85286

Required location(s) listed above. Relocation assistance is not available for this position.

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.