About this role:

Wells Fargo is seeking a Senior Product Manager that will support our agent experience products to ensure that customer support team members can provide the best experience possible over the phone. This involves creating usable digital experiences that are efficient and ultimately reduce call handling times. You'll partner across various technology groups to provide solutions that will ensure our customer support teams can do their job accurately and as efficient as possible.

In this role, you will:

• Lead or participate in product management initiatives and deliverables for product lines or services
• Contribute to product analysis across applicable markets, conduct market research and market results-oriented analysis
• Review and analyze marketing programs for new products or enhancements including identification of market segments, product positioning, product bundling, pricing and profitability
• Resolve moderately complex issues and lead team to meet project goals, objectives and deliverables
• Ensure programs adhere to compliance, privacy regulations and policies
• Collaborate and consult with managers, analysts and project teams to ensure that goals are achieved
• Support development teams by providing solutions to product features
• Partner across various product and technology teams to resolve cross dependencies
• Look for business opportunities through research and data analysis
• Work on various initiatives and enjoy problem solving
• Building great user experiences

Required Qualifications:

• 4+ years of Product Management experience, product development experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience with analytics tools
• Experience with APIs and understanding back-end technology
• Exceptional ability to translate complex business, technical, and operational concepts so they are clearly understood in support of sound decisions to meet business objectives
• Experience consulting, influencing and partnering with a broad constituency of stakeholders. Demonstrated track record of effective influencing and collaboration at all levels
• 4+ years of experience working in an Agile environment, managing tradeoffs and executing day to day backlog prioritization and refinement; defining release plans aligned to the product strategy and roadmap
• Experience with Jira, Confluence, and Tableau
• Deep understanding of modern tech stacks (cloud, microservices, APIs, DevOps)
• Experience with Agile methodologies (Scrum, Kanban, Jira, Confluence)
• Strong analytical skills and data-driven decision making
• Experience supporting Auto Finance and/or Consumer Lending
• Ability to assess risk, implement solutions, and influence change
• Exceptional ability to translate complex business, technical, and operational concepts so they are clearly understood in support of sound decisions to meet business objectives
• Experience consulting, influencing, and partnering with a broad constituency of stakeholders. Demonstrated track record of effective influencing and collaboration at all levels
• Experience with being able to articulate requirements in Epics/Features
• Experience with working with scrum teams

Job Expectations:

• Must be able to work at posting location
• Relocation assistance is not available for this position
• This position offers a hybrid work schedule
• This position is not eligible for Visa sponsorship

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.