About this role:

Wells Fargo is seeking a Lead Operations Processor supporting Print Services Quality Review within Consumer, Small & Business Banking Operations (CSBBO). For additional information on lines of business, refer to the external Careers Site at www.wellsfargojobs.com.

The Print Services team manages multiple vendor engagements associated with the printing and delivery of communications to Wells Fargo customers and employees.

In this role, you will:

• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
• Interact with internal customers
• Lead or contribute to implementation of new or revised processes and procedures that require coordination among operation teams
  • Ensures processors consistently review job instructions prior to processing work
• Perform or guide others on complex escalated issues that require planning, evaluation, and interpretation
  • Confirm processors accurately log discrepancies and escalate concerns to management for review and resolution
• Prioritize work and provide daily work leadership and mentorship to team
  • Reinforce expectations for verifying completeness and alignment of all incoming and outgoing work
• Provide feedback and present ideas for improving or implementing processes and tools within Operations group
• Provide training and technical guidance for less experienced staff
  • Ensure processors maintain required daily logs, spreadsheets, and worksheets
  • Monitor adherence to established procedures to confirm work is completed accurately, thoroughly, and in compliance with organizational standards
• Receive direction from leaders
• Serve as a resource to other departments on transaction structure, documentation, and company policies
  • Validate that productivity measures, quality metrics, and other operational trackers are updated accurately and timely
• Support management in the day-to-day supervision of less experienced teams, providing guidance, and resolution to issues contributing to overall effectiveness of team
  • Coordinate processor rotation across multiple workstreams to balance workload and maintain operational continuity
  • Encourage processors to support a culture of continuous improvement through proactive feedback and collaboration
  • Oversee the identification, documentation, and timely reporting of quality issue

Location: 12301 Vance Davis Drive, Charlotte, NC

• 100% on-site at stated location
• Relocation assistance is not available for this position

Shift: 2:00 p.m. – 10:30 p.m. ET, Monday-Friday

• Shift is subject to change based upon business needs
• Shift may require additional hours, including weekends or holidays, as needed or scheduled

Required Qualifications:

• 6+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Adaptable and flexible in both individual and team settings across all organizational levels
• Advanced collaboration, influencing, and organizational skills with strong attention to detail and accuracy
• Analytical and data-driven, with experience using metrics to inform effective business decisions
• Clear and effective communicator, skilled in presentations, project meetings, and stakeholder engagement
• Creative and proactive problem-solver, independently addressing enterprise needs with innovative solutions
• Demonstrated track record of achieving business goals while fostering a collaborative, team-oriented culture
• Demonstrates integrity and professionalism in all interactions, including senior leadership
• Experienced in driving organizational change and delivering measurable, results-oriented outcomes
• Process improvement expertise, including assessment and recommendations for increased efficiency
• Proficient in managing multiple priorities in fast-paced, high-demand environments
• Skilled in cross-functional collaboration, including navigating matrixed organizations and building partnerships
• Strategic thinker, able to synthesize complex data to identify risks, customer impacts, and financial implications
• Strong decision-making and judgment, resolving issues independently and overcoming obstacles
• Experience with Wells Fargo Consumer, Small Business & Banking Operations (CSBBO) Print Services processes and procedures
• Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint, and Teams) skills
• Experience with Wells Fargo programs, systems, and tools such as: Oracle

Job Expectations:

• Ability to lift 50+ pounds
• Ability to work additional hours, holidays, or weekends, as needed or scheduled
• Adhere to standards outlined with written policy as well as applicable State and Federal regulations
• This position is not eligible for Visa sponsorship
• Willingness to work 100% on-site at stated location on the job opening

IMPORTANT INFORMATION:

• AFTER SUBMITTING YOUR APPLICATION, PLEASE MONITOR YOUR E-MAIL FOR FUTURE COMMUNICATIONS
• Once your application is received, Wells Fargo will make initial contact with you via e-mail
• Please ensure your contact information (e-mail address and phone number) is current in your Wells Fargo Jobs Profile. If your contact information has changed, please update prior to applying to this position
• Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.