At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargo’s more than 70 million global customers.

Wells Fargo Bank N.A. seeks a Senior Business Relationship Support Specialist in Miami, FL.

Job Role and Responsibility:

Support complex or large portfolio of customers and share leadership role with relationship managers and service experience managers in managing a portfolio of accounts. Assist with components of audit or compliance reviews and exams as required. Maintain policy manuals and Business Continuity Plan documentation. Handle complex customer issues including escalation and resolution. Solve issues with various operations centers, internal bank departments and outside vendors. Prepare presentations, materials and serve as a subject matter expert for the department. Provide new hire and ongoing systems, processes, policies and procedures training. Work with Relationship Managers to structure and execute transactions for the most complex clients, and to manage portfolio with high operating exposures. Make decisions on complex customer issues and problems. Partner with service experience manager to resolve issues and provide status updates on implementations. Collaborate with executives, management, relationship managers and other internal partners or business lines. Telecommuting is permitted up to 2 days a week. Position must appear in person to the location listed as the work address.

Travel required: None.

Required Qualifications:

Degree required: None.

Amount and type of experience required: Four (4) years of experience in the job offered or in a related financial services position involving correspondent banking at the enterprise level.

Specific skills required:

• Four years' experience with Correspondent Banking;
• Experience with International Information System (IIS) or Navigator;
• Experience with Hogan, or Matera and DIB; Experience with Cyber Inquiry or ACCESS;
• Experience with Swift messaging;
• Experience with Service View or CCX (Client Experience);
• Experience with Swift GPI Tracker;
• Experience with Intellitracs or PEGA system;
• Expertise with the Brazilian bank market, including Brazilian banking systems, regulations, and financial products; and
• Expertise with the Argentina bank market, including Argentinian banking systems, regulations, and financial products.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.