About this role:

Wells Fargo is seeking a Senior Technology Business Systems Consultant. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

In this role, you will:

• Lead or participate in providing technology initiatives for simple to moderately complex business problems within technology business systems
• Contribute to the development of systems and procedures that are both cost effective and meet the relevant business requirements
• Evaluate moderately complex business, operational, or technical challenges that require an in-depth evaluation of planning and direction conducted to resolve complex business problems
• Partner with business and technology teams to evaluate moderately complex business problems and lead a team to provide comprehensive technological solutions
• Act as an internal consultant within technology and business groups by using quality tools and process definition or improvement to re-engineer technical processes
• Collaborate and consult with business and technology teams to evaluate and resolve issues in order to provide technological solutions and manage both project schedules and deliverables
• Coordinate communication and information flow between business and technology teams

Required Qualifications:

• 4+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Executive-grade verbal & written communication, able to translate complex technical issues into clear, decision-ready updates (incident comms, RCA summaries, stakeholder briefs) and 4+ years of client service experience working with high value customers and/or large organization.
• Observability/Monitoring (3+ years): Splunk strongly preferred; expert in building dashboards/queries, alert tuning/noise reduction, correlation across logs/metrics/traces/events. Exposure to alternative tools (ThousandEyes, Dynatrace, AppDynamics, ELK/Elastic, Grafana/Prometheus) is a plus.
• Strong troubleshooting across API ecosystems(3+ years): REST, JSON, Swagger/OpenAPI; able to analyze failures end-to-end, interpret latency/error patterns, and propose fixes. (Apigee is a plus.)
• Strong impact analysis: map upstream/downstream dependencies, quantify customer/business impact, and recommend containment/remediation actions with evidence. Also, having mindset of thinking API as a product.
• Proven delivery in Agile/Scrum(1+ year): partner with squads, operate effectively in ceremonies, and drive issue analysis/resolution without disrupting sprint commitments.
• Influence in a matrixed environment: drive outcomes across engineering/SRE/product/platform/governance through structured collaboration and stakeholder alignment.
• Good SQL skills (joins, aggregations, troubleshooting queries) to validate data, identify anomalies, and support investigations.
• Strong analytical problem-solving: hypothesis-driven triage, root-cause analysis, pattern detection, and data-backed decisions tied to business outcomes.
• Intermediate GenAI capability with evidence: built 1–2 AI-enabled automations/initiatives (POC or prod) improving ops outcomes (time saved, reduced MTTR, fewer false positives); can explain design choices & controls.
• Proactive continuous-improvement mindset: identifies recurring issues and delivers durable fixes (automation, monitoring enhancements, runbooks, process improvements).
• Familiarity with agentic/workflow-based AI (goal-oriented automation, orchestration/tool-calling patterns). Preference for “Google agentic space” exposure; acceptable alternatives with comparable agentic tooling.
• Experience with LLM tools such as Notebook or equivalent for grounded summaries/briefing docs/FAQs/investigation notes with citations.
• Governance/council-ready communicator: excellent at explaining solution intent, risk, controls, and value to secure approvals; comfortable presenting, handling objections, and iterating artifacts to pass review gates.
• Detail-oriented, results-driven operational discipline: accurate documentation, repeatable processes, measurable reliability improvements.
• Strong prioritization & execution under pressure; manages competing priorities and escalations with quality, clarity, and follow-through.
• Office Timings - 5:30 AM to 2:30 PM OR 10:30 AM to 7:30 PM

Interview evidence (Preferred):

Candidate can walk through one AI initiative end-to-end (problem → design → tooling → controls → results) and one monitoring scenario (alert triage → impact analysis → resolution approach).

In October 2015, Wells Fargo launched an initiative to build a customer-facing, enterprise-wide channel to support our customers’ desire to leverage emerging technology. This channel, called Wells Fargo Gateway, will enable the company to package Wells Fargo products and services as discrete “micro-services” delivered through real-time messaging technology. Often referred to as APIs (application program interface), these discrete services can be easily embedded within other digital environments or software platforms so customers can access Wells Fargo products wherever and whenever they choose.

Realizing that our customers will require technical support during their initial integration stage in addition to on-going production support we’ve created a team.

Senior Technology Business Systems Consultant responsibilities:

-Answer inquiries and resolve issues that come into Gateway Support via email, phone and forums.

-Advise line of business partners and customer developers about API capabilities.

- Work with documentation experts to create and revise user guides and identify areas that could be clarified and enhanced on the Gateway developer portal.

- Analyze server logs to investigate customer-reported issues.

- Troubleshoot issues and create step-by-step instructions on how to reproduce the issue along with solutions.

- Escalate issues and feature requests to the appropriate product manager(s) and work closely with Agile Squads as embedded support

- Communicate with other teams such as production support, training, and our partner teams to ensure all issues are fully resolved.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.