About this role:

Wells Fargo is seeking an Operations manager

In this role, you will:

• Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional area
• Develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance
• Engage stakeholders and internal partners associated within the Operations area
• Work independently on moderately complex issues and projects
• Identify opportunities for process improvement and risk control development and escalates issues to more experienced management
• Provide training, performance, evaluation and coaching of less experienced team
• Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives
• Interpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibility
• Provide responsibility for budget and financial performance
• Collaborate and influence all levels of professionals including more experienced managers
• Lead team to achieve objectives
• Manage allocation of people and financial resources for Operations
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of leadership experience

Desired Qualifications:

• Experience in Banking domain
• Experience within Cash Management Global Custodian, Broker-Dealer, Payments Investigations or Network Management areas covering the Payments, Reconciliation Operations and/or Securities industry.
• People Management/Team Handling experience is required.
• Good proficiency in developing PowerBI dashboards or any other Business Intelligence tools
• Ability to drive efficiency (cost savings or avoidance).
• Detailed knowledge on SWIFT, Cash Management Products and the clearing and settlement practices.
• Experience in provider service due diligence and monitoring relevant to NWM function.
• Strong communication and presentation skills
• A good understanding of the current regional regulatory landscape planned future developments, with a background in compliance or risk being an additional asset.
• Project management experience, including leading projects that implement major product deliverables and enhancements.
• Excellent analytical skills, problem solving and process re-engineering skills; able to see issues at both a high-level and in detail.
• Highly motivated, energetic self-starter who takes ownership of assignments

Job Expectation:

• Managing and leading the EFIA Centre of Excellence team efforts and initiatives who closely works with the Head of Network Management and regional Network Managers
• Provide analytical insights for the entire Network Management with deep insights towards the cash and securities market within the regions
• Assist in driving the evaluation, selection, oversight and maintenance of Wells Fargo’s EFIA and securities service provider relationships globally, including:
• market intelligence and industry initiatives
• undertake strategic dialogue with key internal and external stakeholders on business and customer requirements
• accountable fo the efficient and documented selection and due diligence of providers
• global key escalation points from other operations for all external clearing and settlement issues
• Lead the integrating of the EFIA invoicing and billing activities within the Centre of Excellence with the wider EFIA program, delivering of the objectives of the EFIA Centre of Excellence in collaboration with Network Management leadership. Some of which will include:
  • Leading the production of reporting and analysis relating to the volumes and charges of EFIAs.
  • Recommending data driven solutions and efficiency opportunities through analysis undertaken within the Centre of Excellence.
• Managing the continued maintenance and updating of the Network Management and EFIA data and reporting including the data across all EFIAs.
• Assist in delivering the build out of the Wells Fargo EFIA program, the adoption of the EFIA policies and procedures and implementation of the EFIA system of record.
• Assist in raising awareness, collaborating, and creating efficiencies with lines of businesses (LOB) across the Wells Fargo enterprise in accordance with Network Management’s strategy, established EFIA policy and all relevant procedures.
• Supporting the Network Management team directly and through the management of the Centre of Excellence team in the ongoing EFIA program, which may include direct communication with the EFIA service providers, internal LOB’s & enterprise functions and supporting on key deliverables such as RFI/RFPs, data collection and other related EFIA projects.
• Understand the related Policies and Procedures and implement appropriate controls to ensure compliance in collaboration with Network Management leadership.
• Attract, retain and develop talent. Supports training, performance evaluation, coaching, succession planning and development for TMs.
• Assist in Control and Regulations: raising awareness, with collaboration and creating efficiencies with lines of businesses (LOB) across the Wells Fargo enterprise in accordance with Network Management’s strategy, established policy and ensure all relevant procedures are in compliance with market regulations.
• Develop a capability center to analyze the volumes and costs of each EFIA, including invoice collection, consumption and meaningful proactive reporting.
• Help enhance the efficiency of our legal and monitoring framework - Service Level Agreements (SLA), account contracts, etc., in conjunction with the Legal, Risk, Product, Operations, Technology teams and all other relevant internal partners.
• Assist with preparation and review of Requests for Proposal (RFP) and/or Requests for Information (RFI) undertakings to help drive service provider reviews, selection, analysis of securities volumes globally and any associated reporting needs.
• Work closely with the Head of Securities Network Management to deliver ongoing projects; including, but not limited to:
  • Assess and update both regional and global policies and procedures related to Nostros as needed.
  • Project management of CIB Operations initiatives with external counterparts

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.